NexTravel empowers businesses to have true ownership over the employee end-to-end booking experience. By providing simple and transparent solutions for our clients to set travel policies, track spend, and build in-depth reports, our clients can enjoy business travel without the complexities, hidden costs and time-consuming manual requirements.
NexTravel is dedicated to providing easy and flexible solutions so our clients can travel smarter.
As a Senior Account Manager, you will have the opportunity to collaborate across teams to represent the voice of our customers and be proactive in engaging our clients to solve problems as quickly and efficiently as possible. The ideal candidate will have excellent project management and communications skills.
Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth.
Ensure clients derive maximum value from NexTravel and its functionalities.
Work with our product team to stay ahead of new feature launches, testing, and other changes that might impact customers
Develop on-boarding and implementation plans
Proactively drive adoption and value realization
Drive and manage the contract renewal process
Identify and surface trends in user issues and customer feedback, and share them with the rest of the team
Mentor and manage a team of Jr. to mid-level Account Managers, perform quarterly reviews for all direct reports
Expand your knowledge of the travel industry and changes in the market
5+ years of relevant experience
Proven track record of excellent customer support experience, including working with remote teams
Experience managing contract renewals
Results-oriented, data-driven, and focus on implementing policies that improve measurable customer satisfaction metrics
Collaborative and enjoy working closely with teammates in cross-functional teams, and want to serve as the bridge between our customers and our team
Total comfort with ambiguity in a fast-paced startup environment
Excellent communication skills and sound judgement
Experience working in the travel industry
Experience working at a startup
Experience working on a SaaS or subscription product
Based in San Francisco, NexTravel makes booking and managing business travel simple. NexTravel works with hundreds of companies to take the pain out of booking and managing travel for work, eliminating the need for costly phone calls to travel agents and headaches filing expense reports.