Customer Success Manager

Nortal, Helsinki, Finland

Building a Seamless Society

Are you a customer-oriented project management expert that thrives in challenging situations? Do you want to help big industrial companies take their digitalization to the next level? We are looking for YOU, Customer Success Manager, to join our growing team in Helsinki!

Nortal is a multinational company that brings together world-class strategic consulting, software engineering, data and design practices to create meaningful impact for our customers. In industrial sector, we are leveraging operational technology combined with leading edge hybrid cloud and data-driven solutions for optimized manufacturing, supply chain and business processes. We have helped various customers in public sector and healthcare domains as well and have just crossed the landmark of 1000 employees.

As a Customer Success Manager, you would be working closely with our big industrial customers and our teams of experts to ensure the projects run smoothly and with high quality, and both the customers and our employees are happy. You also contribute to developing our strong relationships with the customers further and to growing our business together with our business leaders.

Your role includes for instance:

  • Running projects on time and on budget with high quality
  • Building close relationships with our customers and contributing to additional sales
  • Supervising, coaching and building strong project teams enabling employees’ development
  • Identifying and solving potential project issues pro-actively
  • Sharing your expertise and creating great relationships with your colleagues

We would be excited if you have:

  • Excellent project management skills and preferably experience and interest on leading software development projects
  • Experience on leading teams, direct people management experience seen as a benefit
  • Great communication skills and customer-oriented attitude
  • Fluency in KPIs
  • Eagerness to further develop competence on areas like negotiating, team leadership and coaching, giving feedback, setting expectations and change management
  • Experience on industrial domain is considered as highly beneficial
  • Fluent Finnish and English skills
We like to say that Nortal is a right-sized company – big enough to undertake and impact influential projects yet small enough to care. At Nortal, your voice is heard, and everyone’s input matters. You solve critical problems for interesting customers from different domains. You work with experienced colleagues in a warm environment. You are able to execute your ideas in a reasonable time frame. And what you do and learn here are universally relevant and valuable. Last but not least, Nortal is an agile company with low hierarchy – meaning heavy on common sense, light on rules, and substance is more important than titles!

If you recognized yourself in this description don’t hesitate to reach out to Virpi Kivinen (virpi.kivinen@nortal.com).

Meanwhile, feel free to check out Nortal life and what our people are all about via Instagram and stay connected with us through our careers pageLinkedin or Facebook.

About Nortal

About us Nortal is a multinational strategic change and technology company. Combining the unique experience of transforming Estonia into a digital leader and creating change in businesses with a strategic approach and data-driven technology, our vision is to build a seamless society. Nortal operates in nearly 20 countries and employs over 500 specialists who carry out high-impact projects across Europe, Middle East, Africa and the United States.

Want to learn more about Nortal? Visit Nortal's website.