Delivery Director

Nortal, U.S., Kirkland, WA

Building a Seamless Society

As a Delivery Director, you will be responsible for leading a delivery team; ensuring customer deployment excellence; design and development of the technical project strategies, policies, processes and procedures; determining the best solutions to support the aggregate suite of business applications; as well as evaluating new and emerging technology products and services. 

In order to succeed in this role you must understand business objectives, determine and document business processes and requirements; while partnering with subject matter experts, project managers, operational and other teams to deliver comprehensive information technology solutions. You will provide the technical leadership for the design, development, and implementation of integrated business and technology solutions to deliver production-ready solutions to meet the needs of the customer businesses. You must be able to quickly understand facing issues of our customers and operational challenges and incorporate these issues into technical and service solutions.


  • Lead, mentor, and coach technical teams of 50+ employees with multiple direct reports
  • Lead a collaborative and dynamic delivery process, including risk mitigation strategies and financial tracking
  • Review the finances and delivery operations for assigned projects and/or account(s) including project profitability and financial predictability
  • Guide teams to deliver projects using the appropriate agile project management methodologies: (1) Guide team(s) through sprint planning meetings by using the project mission, scope, and delivery schedule. (2) Ensure team is operating at standards that provide predictability (story quality, task assignments, status management, burn down accuracy, etc.). (3) Monitor and measure velocity and quality of delivery while Identifying and escalating risks. (4) Help drive agile ceremonies and practices for both our team(s) and the client resources (in case a scrum master is not effective)
  • Communicate objectively and provide practical, sound advice to stakeholders
  • Leverage product development knowledge to influence roadmaps and successfully engage at a programmatic level
  • Recognize risks posed by product development onto our Nortal team and successfully negotiate alternatives
  • Produce status reports that are client-facing including project health, consultant and team health, and overall progress against roadmap  
  • Produce quarterly business review materials and be able to report specific data points of projects (budget, efficiency, velocity, etc.)
  • Participate and sometimes drive steering meetings with client executives using clear and polished communication/presentation skills·   Manage client expectations and be able to have difficult conversations with diplomacy
  • Build long-term team capabilities, increasing transparency and trust, and helping resolve conflicts, with motivation through autonomy, mastery and purpose
  • Provide performance reviews, training guidance, and make hiring decisions
  • Interface with other Nortal geographies and manage communication across different time zones
  • Develop strong relationships with key vendors, external partners and manage vendor performance


  • 10+ years of people management experience
  • 10+ years of technical delivery experience
  • 5+ years of sales engineering experience
  • Highly developed customer relations and service skills including the ability to effectively build relationships quickly and work in a collaborative manner with people at all levels
  • Excellent written and documentation-oriented skills while demonstrating an organized work style
  • Deep understanding of technical software delivery
  • Consulting industry experience is required
  • Job duties are varied and complex thus requiring independent judgment, collaboration, and leadership
  • Strong distributed delivery experience across multiple regions and time zones
  • Strong experience with delivering fixed scoped projects. Prior project management experience.
Nortal US Is An Equal Opportunity Employer And All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected By Law.
See more http://nortal.com

About Nortal

About us Nortal is a multinational strategic change and technology company. Combining the unique experience of transforming Estonia into a digital leader and creating change in businesses with a strategic approach and data-driven technology, our vision is to build a seamless society. Nortal operates in nearly 20 countries and employs over 500 specialists who carry out high-impact projects across Europe, Middle East, Africa and the United States.

Want to learn more about Nortal? Visit Nortal's website.