Senior Director, Infrastructure

NS1, New York or US Remote

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The Sr. Director of Infrastructure will lead the strategy, tech development, and ongoing support of the infrastructure platform, production, and development environments. The mission for this role is to continue with the world-class delivery of NS1 SaaS products to our global customers. This role will ensure that global infrastructure meets projected capacity and performance demands, partners with Engineering to continue tight alignment between building and operating of the product, and ensure the infrastructure remains compliant and secure according to our global regulatory and security requirements. This role will report directly to the SVP of Engineering, and will partner closely with the product management, product engineering, program management, architecture, and finance teams to continue to deliver our current and future products. Experience leading a multi-geographic team, 100% available cloud services, hybrid cloud environments, agile development methodologies, international privacy, and security regulations is key for the role.

About us:

NS1 has transformed the way the internet works by automating the deployment and delivery of the world’s most trafficked internet and enterprise applications. Its application networking stack modernizes DNS, DHCP, and IPAM — the familiar and universal foundations of all network and internet services — to unlock unprecedented automation, visibility, and control. NS1 has more than 600 enterprise customers worldwide, including LinkedIn, Dropbox, and The Guardian, and is backed by investments from Energy Impact Partners, Dell Technologies Capital, Cisco Investments, and GGV Capital.

You will:

  • Set the global vision and execution strategy for cloud infrastructure and operations for NS1 cloud platform and products
  • Build, grow, and mentor a world-class team that delivers an always on, continuously delivered, and secure infrastructure for cloud products and services. 
  • Collaborate with technical leaders to define and align priorities and create an execution path for delivering on these.
  • Work closely with the architecture team to define near and longer term strategic goals along with milestones on how to achieve these.
  • Work alongside a technical program manager to define the program roadmap.
  • Create a well-informed cloud strategy and manage the adoption process, describing the structure, characteristics, behavior, and other aspects of software to project stakeholders.
  • Provide leadership, technical expertise and architectural solutions in infrastructure, hardware, hosting service, and network areas. 
  • Oversee complete infrastructure design, systems analysis, security, data center operations, as well as network and voice communication. 
  • Lead a team that addresses and puts in place a site reliability strategy and related tactics.
  • Partner closely with NS1 CISO on SOC2, ISO270XXX, and GDPR strategy and respective activities
  • Manage KPIs, Observability, and RKOs to ensure world-class update, availability, and performance. This will require a deep understanding and visibility into the infrastructure and application performance and scale in order to continue with our great track record and prioritized exercises. 
  • Focus on the customer and drive alignment with all other teams on how the platform is delivered and how this delivery is improved.

Ideally, you’ll bring:

  • Experience setting up entire architecture but not limited to: auto-scaling, fine-tuning, security, deployment, networking, logging.
  • Prior experience leading a team that has delivered globally deployed, 100% available, latency critical cloud applications. 
  • A strong expertise with hybrid cloud deployments using internal, co-lo, AWS, Azure, and GCP platforms.
  • Familiarity with infrastructure as code automation and measurement tools.

Additional skills/expertise:

  • Familiarity with DNS protocol
  • Experience with Ansible
  • Elasticsearch at scale
  • Docker experience
  • Experience with Hashicorp tools
  • Traffic load balancing, filtering, and DDoS mitigation tools
  • Messaging, persistent DB and caching systems
  • Linux kernel tuning, user-space networking
  • Amazon Web Services, Digital Ocean, Vultr, Packet (Equinix Metal), etc.

Must have a valid U.S. work authorization to apply

Working at NS1:

We’re a fast-growing, well-funded startup based in the heart of New York City’s Financial District with offices and team members around the world. Working at NS1, you’ll come to understand our team is unique, both in and out of the workplace. We have PhDs, musicians, artists, and athletes working side by side, dedicated to delivering first class products. We’re hardworking, but we're also a compassionate group. We understand that outside of NS1 is a world that places demands on our time. Our leadership team is dedicated to open and honest communication and we continuously strive to foster a culture of transparency, flexibility, and creativity. We were chosen as one of BuiltinNYC’s Top 50 Startups to watch in 2019 and closed our $40M Series D in July 2020.


For all employees, we offer:

  • Competitive compensation, including new hire and recurring stock options 
  • Flexible hours, time off and work from home options (even prior to COVID-19!)
  • Choice of laptop and supplemental allowance for workstation accessories
  • In house wellness programming and education
  • Access to employee-led affinity and social awareness groups
  • “Funtivities” calendar - employees can participate in culture building workplace activities ranging from happy hours, holiday events and special interest activities 
  • Quarterly giving campaign to charities and social causes

In addition to the above, we offer US Employees:

  • Medical, dental, and vision benefits
  • Unlimited vacation time with a mandatory minimum utilized each year
  • 401k through Betterment
  • Commuter benefits (which we’ll use even more often once we return to the office!)
  • An outstanding parental leave policy of up to 18 weeks (12 of which can be consecutive)

NS1 champions diversity - we welcome and employ people regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

About NS1

ABOUT US The idea behind NS1 is simple: DNS is ubiquitous and is the starting point for almost every website and application. That makes DNS an ideal place to make intelligent traffic management decisions - decisions that improve the reliability, performance, security, and automation of your most critical online applications. At NS1, we build the world’s most intelligent DNS and traffic management technologies, enabling our customers to take unparalleled control over their traffic and infrastructure as conditions change in application environments and across the global network. We’re relentlessly focused on helping our customers succeed in their digital transformation initiatives. Our platform is 100% API driven and DevOps is in our DNA. Through native integrations with leading DevOps tools and vendors, NS1 is removing the barriers to full infrastructure automation. NS1 is trusted by some of the highest trafficked sites on the internet and largest global enterprises, including Salesforce, LinkedIn, Dropbox, Weight Watchers, The Guardian, and many more. Today, NS1 is the DNS and traffic management provider the world’s leading online enterprises trust to power their business. Combining advanced technology with rock solid reliability, NS1 has become the choice of enterprises looking to bring their digital business to the next level.

Want to learn more about NS1? Visit NS1's website.