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Technical Enablement Manager

Okta, San Francisco, CA

Okta is an integrated identity and mobility management service


Position Description:

Okta is powered by people and software. It is crucial to our organization that employees and software work together seamlessly. Our Enablement Team is focused on driving alignment of people, process and priorities with relevant learning, coaching and communication delivered at the right time to help Okta achieve revenue and growth goals.

This Technical Enablement Manager plays an important role in achieving this mission. You will be responsible for building and maintaining enablement and accreditation programs for technical field facing roles within Sales Engineering and Customer First organizations. You will work closely with the sales engineering, professional services, customer success, customer support and product marketing teams. The ideal candidate is a high energy individual with hands on, customer facing technical expertise and experience working cross-functionally.

Job Duties & Responsibilities:

  • Execute on Technical Enablement strategy and process for global technical teams to include, but not limited to, program management, documentation, onboarding and ongoing enablement curriculum
  • Leverage field knowledge to develop and optimize enablement offerings for global field teams
  • Identify gaps across field teams and focus on developing resources to close them
  • Engage, persuade and build partnerships with various stakeholders involved in technical and foundational skills development to define needs and deliver appropriate enablement
  • Facilitate sourcing of subject matter experts to support enablement content development that can be adjusted to meet the needs of technical audiences with varying levels of technical depth
  • Determine success measurement and metrics of programs developed and delivered and gain buy in from field leadership
  • Work with stakeholders to ensure that target roles are receiving the right training at the right time
  • Work cross-functionally to promote collaboration between internal teams
  • Understand the customer facing technical ecosystem including the diverse enablement needs of various functions like presales, delivery and support
  • Proven ability to work independently with a “make it happen” attitude; able to operate and execute in areas of uncertainty and ambiguity; problem solver and quick learner

Required Skills:

  • 7+ years in a technical role
  • 2+ years in a customer facing role
  • Exceptional organization and communication skills
  • Execution oriented with the ability to drive cross-functional initiatives, achieve stakeholder buy-in and drive decisions
  • Strong SaSS and Identity Management experience
  • BA or BS degree or equivalent experience
  • Ability to travel globally up to 35% of the time

Okta is an Equal Opportunity Employer

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About Okta

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud connects and protects employees of many of the world's largest enterprises. It also securely connects enterprises to their partners, suppliers and customers. With deep integrations to over 5,000 applications, the Okta Identity Cloud enables simple and secure access for any user from any device. Thousands of customers, including 20th Century Fox, Adobe, Dish Networks, Experian, Flex, LinkedIn, and News Corp, trust Okta to help them work faster, boost revenue and stay secure. Okta helps customers fulfill their missions faster by making it safe and easy to use the technologies they need to do their most significant work.

Want to learn more about Okta? Visit Okta's website.