Sales Operations Analyst

OpenSesame, Remote

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About OpenSesame

OpenSesame helps develop the world’s most productive and admired workforces. With the most comprehensive catalog of elearning courses from the world’s top publishers, we are here to help you every step of the way, from finding courses, mapping them to your core competencies, syncing them with your learning delivery platform to increasing utilization and improving your L&D programs. Not only will you have the flexibility of multiple purchasing options from OpenSesame, you’ll find it simple to use and administer your e-learning courses. To learn more, visit www.opensesame.com/about.

About the Team

The field operations team is a small and mighty team responsible for supporting our customer and partner-facing employees who work across the buyer's journey. We validate and verify all sales orders and executed contracts. We educate and enable the extended sales team.  We execute this operational support all while designing, defining, documenting, and streamlining processes across the company.

We have a great team and a friendly place to work where we enjoy the freedom to innovate with a variety of technologies in an exciting start-up environment. Our organization requires an imaginative thinker with the ability to work independently on simultaneous projects and the ability to collaborate effectively with other team members.

About You 

You are a driver, an achiever, a go-getter.  You never let an obstacle get in your way. You find, invent, create, and ideate solutions to your problems.  You go around, over, through, or under to make the best way past your situation or obstacle.  After each challenge you look for ways that you could have met your goal faster, cleaner, smarter or in a more automated way. 

Job Description

As the Sales Operations Analyst you will report to the Manager, Field Operations.  You train cross functionally to support Sales Development, Sales, Customer Success, and Partner teams. You will own process and data, ensuring accuracy and providing actionable insights to Strategic Partner Managers, Management, and Leadership. This position requires a mix of technical aptitude and interest combined with project management, organizational, problem-solving, and sales skills. The ideal candidate has a voracious appetite to learn, enjoys giving 110%, has a competitive drive, and always finds a way to any solution.

  • Routine and ad hoc reporting (Looker dashboards, SFDC reports, Leadership/Board level reporting, Forecasting, etc.)
  • Funnel review/management (lead/deal attribution, lead assignment, opp cleanliness,etc.)
  • Deal Desk Management (approving and sending Sales Orders)
  • Systems management (InsightSquared, RFPio, Allbound, Pardot forms, Crossbeam, Sendoso, etc.)
  • Technical operations (Partner onboarding, demo courses, BI liaison, support liaison, SMB reseller deal processing, etc.)
  • Align with Sales Enablement to develop and manage onboarding processes to help new Partners ramp up more quickly

Performance Objectives 

  • In your first 30 days, you will complete OpenSesame sales & partner onboarding, learn how OpenSesame goes to market, understand the OpenSesame direct and partner sales models and programs.
  • In your first 60 days you will become familiar with all Deal Desk responsibilities and will support on the Deal Desk queue.  In addition you will become familiar with all all existing GTM reports and the current reporting structure.  You will take over management of all standard reporting. 
  • At 90 days, you will have completed a full audit and analysis of the GTM reporting and  will provide suggested improvements.
  • By 90 days you will have a firm understanding of our Partner Portal and will be completing day to day requests in the portal. 
  • By 6 months you will have a strategy to scale partner adoption and utilization of the portal in collaboration with the Strategic Partner Managers.
  • By 9 months you will be underway in an expansive and cross-functional project to identify our “best partners” through data and insights. 

Preferred Requirements

  • Growth mindset, can-do attitude
  • 3+ years Sales Operations experience 
  • Strong Salesforce.com skills and experience
  • Strong data visualization skills and experience (Looker preferred)
  • Experience in creating measurable, scaleable, and repeatable processes
  • Critical thinking and change management skills within dynamic organizations
  • Can clearly communicate complex reporting to c-level executives
  • Extremely detail-oriented with strong analytical skills
  • Ability to prioritize and work in an environment with competing priorities
  • Business relationship skills; have the ability to work cross-functionally with sales reps, marketing, and leadership teams
  • Strong and clear communication and presentation skills

Become the Best Version of Yourself

We want OpenSesame to reflect the diversity of the communities we serve and the world we live in.

We know that a variety of perspectives and voices strengthen our ability to deliver the spark of learning to everyone. 

We hold ourselves accountable to create more diverse, equitable, and inclusive communities through continuous learning, personal growth, and working to support our customers.

We welcome you to bring your authentic self to our team and grow beyond your expectations.

About OpenSesame

What We Do OpenSesame makes buying and selling elearning courses as easy as downloading a song from iTunes. Preview courses, read reviews and research sellers in our marketplace. Buy courses with no subscriptions or long-term commitments and use them instantly in any Learning Management System (LMS). Let us do the heavy lifting, so you can focus on choosing the best courses for your employees. Why We Do It We enjoy simplifying processes and making systems better. It’s what excites us and keeps us energized. While running an LMS for the trade industry, we were frustrated by the lack of compelling content and grueling sales process to gain access to courses. We recognized the innovative techniques being used in the digital media realm and realized a similar process could be used to empower businesses to create a custom course catalog for their employee development. Since our launch in July 2011, we’ve focused on building out our content with the goal to be the largest marketplace for online training courses. How we’re different. We value transparency and simplicity in order to provide a fantastic customer experience. Buyers can personalize their interaction either through browsing our extensive listing of courses online or interacting with one of our content specialists to custom build their training catalog. Sellers can stick with the LMS they know best and can rest easy knowing their material is protected. At OpenSesame, we measure our success based on the ease and speed of your experience.

Want to learn more about OpenSesame? Visit OpenSesame's website.