Operations Associate

Optimus Ride, Various Locations


About Optimus Ride
Optimus Ride is a self-driving vehicle startup working to enable safe, sustainable, and equitable mobility solutions. Our mission is to transform cities and pave the way for a more sustainable future through the introduction of self-driving technologies.

Optimus Ride headquarters are located in the Boston Seaport District. Our team hails from a diverse set of backgrounds, and cumulatively has decades of experience building self-driving vehicles, electric vehicles, manufacturing robots, surgical robots, autonomous drones, underwater robots, and more. We aim for a highly collaborative, hands-on, and open environment where peers learn from each other while building technologies for real-world environments.

Transportation is for everyone, and we create a better product when our team reflects our users. We constantly strive for a culture where under-indexed groups are welcome and can flourish.

The Role
The Operations Associate will be the designated operations lead on the shift that they are assigned to. Operations Associates will be largely responsible for the successful daily execution of our autonomous vehicle service. Operations Associates will manage the coordination of vehicles and Testers to deliver a professional passenger transportation service.

Operations Associates will also be responsible for coordinating efforts to maintain the site office as well as pay close attention to the customer experience throughout our service and communicate any potential improvements to the Market Manager.

Operations Associates may also be required to assist in any event planning and execution. Operations Associates will be the primary assistants to the Market Manager at the site to which they report to and will fulfill and/or coordinate any operations tasks that the Market Manager assigns to them.

There will be an Operations Associate for each deployed site and on each shift (AM / PM) of the 12 hour weekday service operation. As such, there will always be an Operations Associate responsible for opening and/or closing and to address any operational issues during service.


  • Reporting to assigned site during designated shift (AM or PM)
  • Coordinating the successful execution of opening/closing procedures
  • Ensuring the successful execution of autonomous vehicle passenger service including, but not limited to, managing reservations or on-demand requests, ensuring vehicle cleanliness and operator professionalism, and executing tasks to improve the overall customer experience
  • Updating all operations procedures to improve site efficiency and professionalism
  • Setting up and maintaining office equipment
  • Assisting the Market Manager in tasks to maintain an efficient, clean, and organized site
  • Focus on the customer relationships and communicate any potential improvements to the customer experience to Market Manager and/or Operations team
  • Assisting in event planning and execution including, but not limited to, customer engagement events, company demonstrations, and client engagements
  • Performing various fleet management tasks such as registering and inspecting vehicle and basic vehicle maintenance


  • Demonstrated strong leadership, self-initiative, and time management skills
  • Exemplary team player
  • Detail-oriented with strong organizational skills
  • Ability to multi-task and organize time
  • Good communication with Testers and Managers
  • Excellent team member - punctual, reliable, and honest


  • Associate’s/Bachelor's degree in any field, preferably business or operations
  • Previous management experience
  • Previous experience in a customer-facing position
  • Strong passion for delivering a professional transportation service
  • Previous experience as a tester
Optimus Ride provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits and Working Environment
At Optimus Ride, we strive to support our employees by offering competitive compensation, comprehensive benefits and a world class working environment that is centered around the team. We nurture creativity and provide expansive opportunities for growth and development.

About Optimus Ride

Optimus Ride Inc. is an MIT spinoff company based in Boston, MA that develops technologies to enable efficient, sustainable, and equitable mobility solutions. We are designing a fully autonomous (level 4) system for electric vehicle fleets. We combine over 30 years of interdisciplinary university research in self‑driving technologies (DARPA Urban Challenge), electric vehicles (CityCar), and Mobility-on-Demand Systems. The team includes a decade of industrial and entrepreneurial experience that combines manufacturing robots, urban design, and shared vehicle fleet management.

Optimus Ride

Want to learn more about Optimus Ride? Visit Optimus Ride's website.