Service Specialist

Optimus Ride, The Yards, DC

REIMAGINE MOBILITY

About Optimus Ride

Optimus Ride is an autonomous mobility service provider on a mission to drive the future of transportation. We develop and own the full AV tech stack and user experience–algorithms, software, hardware, and system integration–for autonomous, electric rides for communities near and far. We’re focused on driving innovation and delivering convenient, turnkey transportation services for master planned communities, corporate and academic campuses, and mixed use developments. We’re driven to create safe, sustainable, and equitable transportation solutions for all.

Optimus Ride is headquartered in the Boston Seaport District, not far from our old stomping ground at MIT. From the boardroom to the test track, our teammates (affectionately referred to as Optimists) bring deep industry and subject matter expertise, a collaborative and focused work ethic, and an optimistic outlook on the future of autonomous, sustainable, community-serving transportation.

The Role

This role is located in Washington, D.C. This position is critical to achieving Optimus Ride’s mission to provide our customers with a professional autonomous transportation service. This is a customer facing role where you will be representing Optimus Ride and ensuring all safety precautions are taken while operating the vehicle. You will also be working with Engineers, Vehicle Safety Operators, Associates, and Managers to ensure successful daily execution of our autonomous vehicle service.

Our team is focused on a rapid path to market, in order to maximize the benefits of self-driving technologies for all. To do this, we need team members to be versatile, have leadership qualities, and be enthusiastic about tackling problems across the full range of our systems. Working at Optimus Ride you will innovate with engineers and designers, and engage with customers who are eager to be first adopters of cutting-edge technologies and enable self-driving systems to be possible today.

Part-time shifts are:

Monday to Friday 10:30 am - 5:00pm with meal break

Responsibilities

Representing Optimus Ride as the primary face of our autonomous vehicle service, and provide excellent customer service to our passengers
Reporting to assigned site during designated shift to coordinate the successful execution of opening and/or closing procedures
Working with site Operations Manager and/or Operations team to build strong customer relations and communicate any potential improvements
Be a voice of Optimus Ride to our clients, riders, self-driving enthusiasts & curious onlookers
Ensuring the successful execution of autonomous vehicle passenger service including, but not limited to, managing reservations or on-demand requests, ensuring vehicle cleanliness and operator professionalism
Coordinating various requests in the self-driving vehicles in pilot locations with mentorship from the engineering team
Safely operating vehicle, following testing plans provided by Technical Associates, Engineers, and providing detailed feedback to the Engineering team
Performing various fleet management tasks such as inspecting vehicle and reporting
Assist to maintain an efficient, clean, and organized site and fleet
Ability to maintain and update operational procedures and processes
Act as point of contact in the field for management at site level and act as dispatcher to the team in the field
Support office administration, vehicle maintenance program, and in-fleeting at assigned site

Requirements

Comfort with computers and running/operating software from a laptop in a moving vehicle for extended hours
Must be at least 21 years old with an active and valid driver’s license for at least one year; satisfactory driving record required
Ability to pass safety driver suitability check and assessment
Excellent communication and decision making skills
Ability to follow test plans with a strong attention to detail
Ability to multi-task, organize time, and communicate in a team environment
Excellent team member - punctual, reliable, and honest

Bonus

Associate’s/Bachelor’s degree in any field, preferably business or operations
Familiarity with Linux operating System and Unix command line interface
Previous professional driving experience (e.g. driving for rental agency, limousines, chauffeur, etc.)
Previous experience in a customer-facing position
Strong passion for delivering a professional transportation service

Benefits and Working Environment

At Optimus Ride, we strive to support our employees by offering competitive compensation, comprehensive benefits and a world class working environment that is centered around the team. We nurture creativity and provide expansive opportunities for growth and development.

Optimus Ride provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Optimus Ride

Optimus Ride Inc. is an MIT spinoff company based in Boston, MA that develops technologies to enable efficient, sustainable, and equitable mobility solutions. We are designing a fully autonomous (level 4) system for electric vehicle fleets. We combine over 30 years of interdisciplinary university research in self‑driving technologies (DARPA Urban Challenge), electric vehicles (CityCar), and Mobility-on-Demand Systems. The team includes a decade of industrial and entrepreneurial experience that combines manufacturing robots, urban design, and shared vehicle fleet management.