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Account Manager

Origami Logic, New York, NY

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Department:   Customer Success 

Job Status:   Full-time  

FLSA Status:   Exempt

Reports To: Manager, Implementations 

 We are looking for an experienced Implementation Consultant to join our Customer Success team. This team plays a critical role in ensuring quick time-to-value for customer implementations of the Origami Logic platform. While applying your relationship and project management skills, you will serve as the primary point of contact throughout each project’s infancy through to completion, ensuring successful rollout and adoption of our platform for marketers supporting major global brands. For the first six months, this role will be assigned full time to a high-profile customer account to focus on requirements gathering, scoping and building quick proof of concepts for their internal stakeholders. Therefore, top notch polish and communication skills are critical.

Responsibilities:

  • Function as the critical link between our customers to oversee all aspects of implementation; maintain status and momentum on multiple concurrent projects, proactively manage customer expectations and oversee all customer communications.

  • Build analytics visualizations for well known, global brands across a variety of use cases.

  • Be proficient in social, web, video, display, search and/or programmatic marketing channels and data analytics.

  • Consult with customer stakeholders to understand their marketing data sets, using your developed or existing knowledge to become a trusted advisor on marketing intelligence / measurement best practices.

  • Lead platform training sessions with customer analysts/marketers via in-person and remote coaching sessions.

  • Partner effectively with other parts of the organization including Data Analysts, Product Management and Engineering to facilitate creation of the customer’s data structure, identify customer-perceived product gaps, drive resolution of project issues/roadblocks and triage product requests/bug reports.

  • Contribute to the evolution of Origami Logic’s professional services methodologies through the development of service offerings, best practices and implementation methodologies.

Required skills & experience:

  • Experience working in a client-facing role to deliver across 3-4 projects simultaneously - building project plans and driving deliverables against timelines

  • Background (3+ years) in delivering agency analytics or marketing implementation/consulting services.

  • Professional, customer-centric demeanor

  • Strong written/verbal communication

  • Comfortable working with and talking about data

  • Bachelor's Degree required

  • Ability to work independently, onsite at a customer location in midtown Manhattan 2-3 days per week

  • Ability to travel up to 20% for customer meetings

  • Bonus: Experience in marketing analytics (at an agency, brand, etc.), MarTech, BI tools or cross-channel marketing platforms. 

Who We Are

At Origami Logic, we leave our egos at home and focus on getting sh*t done. We value being real, and always speak our minds while welcoming feedback. We maintain a customer-centric mindset and challenge ourselves daily to think outside the box. We take pride in our diverse backgrounds and experiences, as this enables us to each contribute in a unique way. Working at Origami Logic means supporting each other during setbacks and giving high-fives when we succeed, because every fold counts.

What We Do

At Origami Logic, we leave our egos at home and focus on getting sh*t done. We value being real, and always speak our minds while welcoming feedback. We maintain a customer-centric mindset and challenge ourselves daily to think outside the box. We take pride in our diverse backgrounds and experiences, as this enables us to each contribute in a unique way. Working at Origami Logic means supporting each other during setbacks and giving high-fives when we succeed, because every fold counts.

What We Do

Origami Logic is a marketing analytics company that helps teams master marketing performance by letting them see what’s working and what’s not – in a way that makes sense to them – so they can optimize their efforts. Thousands of marketers and global brands, including P&G, AB InBev, Diageo and Kellogg’s, trust Origami Logic to help them unify and refine their vast array of marketing data, across every channel and platform, so they can search and organize it in real time to get a better understanding of their marketing efforts and improve their overall impact. Origami Logic is funded by top-tier investors Accel Partners, DAG Ventures, Icon Ventures, NextWorld Capital, Saban Ventures, and Viola Ventures. Please visit www.origamilogic.com and follow us on Twitter @OrigamiLogic.

Exclusive benefits package:

  • Medical, Dental, Vision insurance and 401K
  • Incentive stock options
  • Flexible time off
  • Fully stocked kitchens
  • Catered lunch per diem
  • Company events

 

 

About Origami Logic

Origami Logic is a marketing analytics company that helps brands and agencies master their marketing performance. We empower organizations to do their best marketing by providing the most timely and accurate way to collect, explore, understand, and optimize marketing results. In today’s rapidly changing marketing environment, marketers need tools that allow them to stay agile and gain a better understanding of their efforts – what’s working and what isn’t – so they can take action and optimize performance. From day one, we built Origami Logic for modern marketers so they can improve their understanding of performance, accelerate decision-making, and make an impact on their company’s bottom line.

Want to learn more about Origami Logic? Visit Origami Logic's website.