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Cloud Operations Analyst

Palantir Technologies, Washington, D.C.

Palantir builds software that connects data, technologies, humans and environments.


A World-Changing Company

At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us.

The Role

As a Cloud Operations Analyst, you are the face of Palantir's Cloud Organization. Alongside Cloud Engineers, you'll provide direct developer and user support to Palantir engineers and customers as they scope, deploy, manage and extend cloud hosting to solve challenging data problems.

You are responsible for the design, implementation and operation of workflows that ensure the smooth communication of cloud information and expertise between Palantir's Engineering teams, users, and customers. You consolidate, curate, and distribute critical product information to those whose work relies on it. You're impeccably organized and able to manage your time between quick tasks and large projects. Keen to see every problem, question, or project through to resolution, you thrive in ensuring that Palantir's employees and users have all the help they need at their fingertips.

You have a passion for learning and developing technical expertise and the communication skills (both written and verbal) to translate complex technical concepts to customers of all technical abilities. You hold yourself to high standards, and strive to provide a warm and supportive experience to everyone you interact with.

Core Responsibilities

  • Create and manage processes for the secure operation of customer cloud environments.
  • Provide first line support to Palantir teams, users, and engineers.
  • Build hosting environments for clients all over the world
  • Triage cloud questions/issues to teams across Palantir.
  • Write technical and educational resources for users and business teams.
  • Collaborate with product managers and engineers to ensure that critical and time-sensitive projects run smoothly and achieve the business outcome.

What We Value

  • Strong teamwork and organizational skills with an ability to adapt, multitask and navigate a complex, rapidly changing environment.
  • Ability to develop a deep understanding of Palantir's products, and use written/verbal communication skills to explain complex technical concepts to users of all technical abilities.
  • Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics.
  • Ability to work independently and make decisions under minimal supervision.
  • Willingness and interest to travel to other Palantir offices as needed.
  • Engineering and/or Operations-focused degree work or equivalent experience; experience in fields such as Software Engineering, Electrical/Information Engineering, System Administration, IT Operations, Data Science, Math, and Physics is a plus.
  • Prior cloud experience (AWS, Azure, GCP) is a plus.

Requirements

  • Must be a U.S. citizen (or lawful permanent resident)
Palantir is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Palantir is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.

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About Palantir Technologies

At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us.

Want to learn more about Palantir Technologies? Visit Palantir Technologies's website.