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Incident Management Engineer

Palantir Technologies, Palo Alto, CA

Palantir builds software that connects data, technologies, humans and environments.

Duration: Full-Time

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A World-Changing Company

At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us.

The Role

Incident Management Engineers are the driving forces of stability across Palantir’s products. IME’s help to ensure Palantir fixes critical issues immediately. When something goes wrong, IME’s are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue.

You’ll be a member of a centralized team responsible for managing the most critical outages. You are an excellent communicator, collaborator, and troubleshooter and can use both of these skills in fast-paced and high-stakes environments. You are able to parse technical details quickly and know when to ask for help when you need it.

Whatever the issue is, you are ensuring it gets resolved at a high bar as quickly and seamlessly as possible.

Core Responsibilities

  • Develop a deep understanding of Palantir’s product and delivery ecosystem.
  • Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for our customers.
  • Diagnose, resolve, and prevent issues encountered in the field.
  • Reduce the operational overhead of responding to critical incidents at Palantir through investments in tooling, process, and automation.
  • Take part in a 24/7 on-call rotation responsible for coordinating Palantir’s response to mission-critical incidents, ensuring efficient resolution with minimal customer impact.

What We Value

  • Background in Computer Science, Engineering, Information Systems, Incident Management, or other technical field.
  • Excellent problem solving skills.
  • Comfort working in a fast paced environment.
  • Ability to work both independently and make decisions under minimal direction, as well as collaborate as part of a team.
  • Experience with scripting, automation, or data analysis a plus.
  • Willingness and interest to travel to other Palantir locations on occasion.
Palantir is committed to promoting a culture of diversity, equity, and inclusion and is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe that all Palantirians share the responsibility of upholding our commitment to these values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world’s hardest problems. Palantir does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Palantir is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.

Palantir is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request a reasonable accommodation for any part of the application or hiring process, please reach out and let us know how we can help.

About Palantir Technologies

At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us.

Want to learn more about Palantir Technologies? Visit Palantir Technologies's website.

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