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Senior IT Systems Engineer

Patreon, New York, NY, San Francisco, CA

A membership platform that makes it easy for artists and creators to get paid


Do you believe that creators should have the ability to get paid for the value they give to their fans?


We do, which is why we're building Patreon, a platform that powers membership services for creators with established followings. Patreon strives to provide creators with insight, education, and tools that make it possible to retain creative control while running their creative business, so creators can focus on creating and energizing their fanbases.


We have payed out over $500 million directly to creators on our platform this year alone, and our user base has doubled. In order to support this level of growth, we are looking for a Senior Systems Engineer for our IT team.

 

What you will do:

  • You will work with stakeholders within the company to design, configure, implement, maintain and promote a variety of internally facing applications, including G Suite, Dropbox, and Slack.
  • Build and manage automation for employee lifecycle using Okta, G Suite, and Bettercloud.
  • Design and implement automation to make IT processes repeatable, scalable, and secure. 
  • Provide escalated technical support for employees’ laptops, software, tools, and mobile devices
  • Design, support and provide training for company A/V system (Zoom).
  • Provide on-call support for critical IT systems on a rotating basis.
  • Document technical processes, policies, and architecture.

Skills and experience you possess:

  • 3+ years experience in IT
  • Excellent communication and prioritization skills
  • Experience administering a wide range of SaaS Applications including, but not limited to, Slack, Zoom, Jira, Confluence, Dropbox, etc.
  • Experience in managing identity and access management tools such as Okta, BetterCloud, and Google Workplace.
  • Experience managing employee devices (macOS, Windows) using device management software (Jamf Pro, Intune, Munki)
  • Python, Javascript, or similar scripting skills for the purpose of automation, monitoring and alerting systems.
  • Proven ability to troubleshoot and resolve hardware, software, and mobile device issues.
Who You'll Work With:
At Patreon, you'll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding.
Our Core Behaviors:
  • Put Creators First. Patreon is nothing without our creators. 
  • Achieve Ambitious Outcomes. Set, measure, and accomplish goals that deliver massive value to our creators and patrons. 
  • Cultivate Inclusion. We want an environment that retains and engages the diverse teams we build.
  • Bias Towards Action. When in doubt, we take the next best step, then course correct when needed. We go out of our way to fix problems when we see them. We take ownership seriously.
  • Be Candid and Kind. Be extremely caring and extremely direct in all you do at Patreon, especially when it comes to giving positive and constructive feedback. 
  • Be Curious. You don’t know it all, and that’s the fun part. Everything gets better when you’re curious. Things get more interesting, more clear, and more approachable. When you bring curiosity into the workplace, you’re growing yourself, your teammates, and Patreon as a whole.
Want to Learn More About Patreon?

About Patreon

Patreon is a membership platform that makes it easy for artists and creators to get paid. Thousands of musicians, podcasters, video game developers, comic creators, and others are making a salary on Patreon. Through ongoing funding, they are able to spend more time engaging their fan-base in an interactive way and continue to populate the internet with beautiful things that millions of people enjoy

Want to learn more about Patreon? Visit Patreon's website.