Community Happiness Representative - Part Time (San Francisco)

Patreon, San Francisco

A membership platform that makes it easy for artists and creators to get paid

Patreon is looking for someone to provide outstanding support to our creators and patrons. Our Community Happiness team is looking to hire an enthusiastic individual who is excited to support creators and patrons across the site. This person should be self-motivated and love solving problems. We are looking for a part-time customer support rep with experience handling a high-volume of emails.
You will work onsite in our SOMA office and this position is ~25-30 hours a week, between the hours of 8am to 6pm PT. We also require that this person works on the 1st and 2nd of every month, which are our busiest days. It’s the ideal position for a person who wants to contribute to a creative startup while pursuing other things. 
We believe that people who make great things should get paid for the value they give to the world. We strive to provide creators with insight, education, and tools that make it fast and easy to run a business as a professional creator so that creators can focus on making art.
Patreon aspires to be among the tech industry’s most inclusive work environments. To learn how we're working towards this, please click here!
We work hard to maintain a bottom-up decision-making culture. We empower our employees by providing a clear vision and tools to fulfill that vision. We believe that hiring smart, ambitious people, and giving them strong ownership of their work leads to the best results.
What you would do:
  • Troubleshoot and solve support tickets from patrons and creators
  • Take in-bound twitter support tickets from @PatreonSupport
  • Escalate issues to our P0 team or CH Lead as applicable
  • File clear and concise bug reports to be triaged
  • Quickly learn the ins and outs of Patreon as a platform. Knowledge is power.
Skills you possess:
  • A passion for Patreon’s mission to support creators.
  • 0-1 years in a support position
  • Knowledge of ZenDesk is a big plus
  • Enthusiasm for working directly with creators and patrons of all kinds
  • Skills on skills for writing the most personal, helpful emails of all time
  • Superhero typing skills (you’ll be expected to solve ~50 inbound tickets a day)
  • Empathy! You understand where people are coming from and you genuinely care
  • Did we mention prompt!? Hurry up and apply--you’re already late!

About Patreon

Patreon is a membership platform that makes it easy for artists and creators to get paid. Thousands of musicians, podcasters, video game developers, comic creators, and others are making a salary on Patreon. Through ongoing funding, they are able to spend more time engaging their fan-base in an interactive way and continue to populate the internet with beautiful things that millions of people enjoy

Want to learn more about Patreon? Visit http://www.patreon.com