Uncubed

Community Happiness Representative

Patreon, San Francisco

A membership platform that makes it easy for artists and creators to get paid


Patreon is looking for someone to bring demonstrated experience to our team. Our Community Happiness team is looking to hire an enthusiastic individual who is excited to support our growing team. This person should love solving problems and care deeply about customer support. We are looking for a customer support rep with experience handling frontline support.
 
We believe that people who make great things should get paid for the value they give to the world. We strive to provide creators with insight, education, and tools that make it fast and easy to run a business as a professional creator so that creators can focus on making art.
 
Patreon aspires to be among the tech industry’s most inclusive work environments. To learn how we're working towards this, please click here!
 
We work hard to maintain a bottom-up decision-making culture. We empower our employees by providing a clear vision and tools to fulfill that vision. We believe that hiring smart, ambitious people, and giving them strong ownership of their work leads to the best results.
 
What you would do:
  • Troubleshoot and solve support tickets from patrons and creators
  • Take in-bound twitter support tickets from @PatreonSupport
  • Escalate issues to our P0 team or CH manager as applicable
  • Work with the Community happiness to to improve patron and creator-facing resources
  • File clear and concise bug reports to be triaged
  • Be the bridge from engineering to our users and from our users to our engineers!
  • Quickly learn the ins and outs of Patreon as a platform. There isn’t one thing about Patreon you don’t know about. Knowledge is power.
 
Skills you possess:
  • A passion for Patreon’s mission to support creators.
  • 1+ years in a support position
  • Knowledge of ZenDesk is a plus
  • Enthusiasm for working directly with customers
  • Skills on skills for writing the most personal, helpful emails of all time
  • Superhero typing skills (you’ll be expected to solve ~70 inbound tickets a day)
  • Empathy! You understand where people are coming from and you genuinely care
  • Did we mention prompt!? Hurry up and apply--you’re already late!
 
What you will have the chance to learn:
  • Empathy for the experiences of creators and patrons
  • Technical knowledge with regards to searching a database
  • How to deliver concise feedback to cross-functional teams like engineering and product
  • Valuable hands-on QA experience with our product and engineering teams 

 

About Patreon

Patreon is a membership platform that makes it easy for artists and creators to get paid. Thousands of musicians, podcasters, video game developers, comic creators, and others are making a salary on Patreon. Through ongoing funding, they are able to spend more time engaging their fan-base in an interactive way and continue to populate the internet with beautiful things that millions of people enjoy

Want to learn more about Patreon? Visit http://www.patreon.com