Senior Associate

Payfactors, Quincy, MA


Payfactors is changing the way companies attract and retain top talent through innovative compensation based tools and analytics.

Payfactors is looking for a Sr. Associate of Client Services to partner with and assist our clients with their tactical compensation administration initiatives within our proprietary compensation point solution software. The Sr. Associate will lead project initiatives of our client partners, ensuring that milestones/goals/deliverables are met.

The right individual for this role will be detail oriented and comfortable balancing multiple projects. Additionally, the individual must be proficient working with large data sets and Microsoft Excel. If you thrive by working in a high-growth environment utilizing the latest internet technologies, consider this opportunity as the next level in your professional development.

Senior Level
Bachelor’s degree required
Intrinsic self-starter and problem solver
Proficient working with large data sets and Microsoft Excel
Compensation or HRIS knowledge a plus
Basic understanding of how relational databases work
Strong communication and writing skills
Ability to collaborate with peers, managers, and clients while leading project based tasks
Strong organization skills to manage multiple timelines and complete tasks quickly within the constraints of timelines and budgets
Ability to grow professionally in a highly flexible and fast-moving environment
Awareness and pride in 100% client satisfaction
Located in the Boston area

Primary Responsibilities:
Partner with and assist our clients with data configuration and product user interface within the Payfactors application
Provide ongoing support (e.g., customer inquiries, data refreshes, product training, etc.) to our clients
Collaborate with Product Management function with ongoing project work
Develop standard processes and procedures to scale ongoing recurring initiatives
Diagnose and solve technical issues related to software application
Ensure client satisfaction and product/service adoption

“Take it as you need it” Paid Time Off
Work from home flexibility
Half Day Summer Fridays
Office socials, sports/concert tickets, swag + more

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

About Payfactors

Payfactors is a full suite of cloud-based compensation data management tools, built using revolutionary technology. Our collaborative solution puts you and your team at the center of it all. We get rid of the manual processes that eat up all your time, and integrate all your data and survey sources into one simple, seamless spot.


Want to learn more about Payfactors? Visit Payfactors's website.