Uncubed

Community Coordinator

Peloton, NY HQ

High-energy group fitness in your living room


Peloton is seeking a Community Coordinator to join their Member Experience team! 

THE ROLE:

Peloton's Member Experience (ME) team is responsible for:

  • Ensuring a seamless, on-brand experience throughout the end-to-end member journey
  • Deploying tailored engagement and retention efforts to drive usage and minimize churn
  • Providing personalized and elevated support for our members whenever they need assistance

The Community Coordinator role reports to the VP of Community, a key leader on the ME team.


WHAT YOU'LL DO:

  • Monitor/moderate discussions, acknowledge feedback, and resolve queries across Peloton social channels (Facebook, Twitter, etc.)
  • Coordinate with Member Support team to resolve member issues
  • Organize Member feedback to help inform the company's strategic priorities
  • Track trending topics among our community and prepare report out to the broader team
  • Help plan community events, including the annual 'Home Rider Invasion'


IDEAL CANDIDATES WILL HAVE:

  • Bachelor Degree from a four-year college or university
  • Self-starter who is able to think quickly and work well with their team
  • Working knowledge of Facebook, Twitter, Instagram, YouTube, and LinkedIn
  • Some experience in social media and / or community management
  • Excellent written communication skills
  • Exceptional attention to detail
  • Flexibility to deal with people at a variety of levels, both internally and externally


ABOUT PELOTON:

Founded in 2012, Peloton has transformed the at-home fitness experience by creating a bike that merges design with modern technology to provide access to live streaming and on demand indoor cycling classes led by elite instructors. With a state of the art studio, the best instructors and content distribution, Peloton delivers an intense high-energy workout that motivates, while positively changing the mind and body.

About Peloton

Peloton offers cloud-based live streaming of instructional cycling exercise content on a multi-touch console equipped with social elements.


Be a Better Peloton Candidate

Learn skills and get an insider's look at Peloton when you watch classes taught by their top employees.

Want to learn more about Peloton? Visit https://www.pelotoncycle.com