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IT Support Engineer- London HQ

Peloton, London HQ

High-energy group fitness in your living room


Job Description:

Are you passionate about helping people solve IT problems? Peloton is looking for a bright, adaptable, and hardworking Lead Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As an IT Support Engineer you will work across the teams in our new UK office to provide and support IT equipment and services. In this role a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast paced team environment, and possess excellent communication skills while having a high degree of aptitude over a large scope of IT software, hardware, and networking disciplines.

 

Regular activities include:

  • Mac/Windows/Linux OS deployment and support
  • User hardware/software/peripheral support
  • LAN troubleshooting and support
  • Systems administration
  • Hardware procurement and asset management
  • Creating and maintaining documentation
  • Mentoring and handling escalations from junior technicians

 

Basic Qualifications

  • 5+ years hands-on IT Support experience.
  • Experience supporting Macintosh OS 10.6 or later
  • Experience supporting Microsoft Windows 7 or better
  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Proven skills in PC repair, troubleshooting, deployment, and liquidation
  • Proven ability to work successfully with limited supervision
  • May require lifting or carrying desktop computers up to 25 lbs
  • Some on call responsibilities are required
  • Some exposure with Linux

 

Preferred Qualifications

  • Bachelor's degree in Computer science or IT related field.
  • Industry training such as Microsoft MCSE, MCITP
  • Experience with Cisco IOS (CLI) or Cisco certification
  • Advanced Linux systems administration skills / certification
  • Experience with scripting, programming, or SQL
  • Experience with project management
  • Experience with Data Cabling / Computer Facilities maintenance
  • Experience with server administration
  • Experience with AWS

 

ABOUT PELOTON:
Founded in 2012, Peloton has transformed the at-home fitness experience by creating a bike that merges high design with modern technology to provide access to live-streaming and on-demand indoor cycling classes led by elite instructors. With a start of the art studio and the best instructors and content distribution, Peloton delivers an intense high-energy workout that motivates, while positively changing the mind and body. 

About Peloton

HOW IT ALL STARTED

Founded in 2012, Peloton brought top talent together in its NYC headquarters to create a new concept in fitness. We loved cycling but had a hard time finding a workout that consistently fit our schedules, and our at-home workouts never felt quite up to par. So, we set out to create a world-class indoor cycling studio experience on your time, and in the comfort of your own home.

 

A NEW CONCEPT IN FITNESS

At-home fitness equipment has not evolved at the same pace as the group exercise classes that take advantage of trends in fitness, fashion and music to keep you motivated. Peloton has changed this by marrying sophisticated technology with beautiful and thoughtfully designed fitness equipment.

 

THE PELOTON DIFFERENCE

We are more than just a class, a cycling studio, and a bike. We deliver a fully engaging experience with the technology to make every workout effective, and the social connection to make every workout addicting.

 


Be a Better Peloton Candidate

Learn skills and get an insider's look at Peloton when you watch classes taught by their top employees.

Want to learn more about Peloton? Visit Peloton's website.