Sales Development Representative - SEASONAL
Peloton, Plano, TX
High-energy group fitness in your living room
The Sales Development Representative (SDR) is responsible for assisting visitors to the Onepeloton.com website through interactive live chat. The role requires the ability to answer product questions to identify needs, sell accessories and offer next additional consultation with a Peloton Account Executive. The Sales Development Representative is expected to provide an exceptional customer experience in a prompt, professional, respectful and courteous manner to ensure the potential member's experience is consistent with the Peloton brand and member experience. This is a seasonal role that will run from September 28th through January 29th.
- Guide online visitors by responding to inbound chats and offline messages
- Consistently create a world-class experience that fully supports the customer’s purchase journey
- Work independently and with your sales leadership team to make decisions that will solve for less common questions and situations.
- Achieve all of the following KPI and efficiency metrics, including
- Chat response time
- Number of chats accepted
- Chat to conversion to AE transfer %
- AE transfer conversion to purchase %
- Agent availability and serving times
- Team % to bike goal
- Upbeat, positive attitude with a desire to create an amazing customer experience
- Proven ability to deliver professionalism and experience in messaging/chat
- Team player, with a desire to work in a competitive but nurturing environment
- Ability to listen attentively and to product and sales training to tailor responses to potential members questions
- Excellent written and verbal communication skills
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to track sales follow-up in Salesforce and send automated email campaigns
- Strong computer, typing, customer service, analytical, and troubleshooting skills
- Ability to work in a fast-paced, changing environment
- The ideal candidate has previous chat and/or email customer service experience
- Some sales experience or desire to start a sales career is preferred but not required
- Love of fitness and the rapidly emerging fitness tech market is a plus
Peloton is the largest interactive fitness platform in the world with a loyal community of more than 2.6 million Members. The company pioneered connected, technology-enabled fitness, and the streaming of immersive, instructor-led boutique classes for its Members anytime, anywhere. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that encourage its Members to be the best versions of themselves. An innovator at the nexus of fitness, technology, and media, Peloton has reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, and world-class streaming digital fitness and wellness content, creating a product that its Members love. The brand's immersive content is accessible through the Peloton Bike, Peloton Tread, and Peloton App, which allows access to a full slate of fitness classes across disciplines, on any iOS or Android device, Fire TV, Roku, Chromecast and Android TV. Founded in 2012 and headquartered in New York City, Peloton has a growing number of retail showrooms across the US, UK, Canada and Germany. For more information, visit www.onepeloton.com.
Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far.
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