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Analyst, Reverse Logistics

Peloton, New York, NY

High-energy group fitness in your living room


ABOUT THE ROLE

Peloton is seeking an Analyst to support a reverse logistics network across Peloton’s full suite of products, including bikes, treads, tablets, accessories, and future product introductions. The candidate will focus on The ideal candidate has excellent project management, analytical and communication skills.

RESPONSIBILITIES

  • Effectively manage repair and refurb workstreams to identify opportunities and optimize cost, customer service and quality across all products and geographies. Projects include but not limited to:
    • Data analysis in regards to reverse logistics transportation costs
    • Support customer service training for remote diagnosis. Drive feedback to improve diagnosis
  • Manage reverse logistics for returns from last mile hubs to refurb centers 
  • Ticket management for service-related issues in the field by Peloton’s in-house or 3rd party technicians
  • Analyze data to develop KPI reporting and identify opportunities and monitor implementation to determine project success.
  • Collaborate closely with key stakeholder teams including Logistics, Field Operations, Quality, Customer Service, and Planning to establish and build cross-functional buy-in.

REQUIREMENTS

  • 1-3 years of professional experience in operations, supply chain or logistics
  • High level of proficiency in Excel and data analysis
  • Strong communication skills and ability to manage across teams and business functions
  • Exceptional ability to organize time and resources effectively to determine priorities
  • Desire to work in a fast-paced and rapidly-evolving environment

 

 

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

 

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

About Peloton

Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far.


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