People Support Specialist
Peloton, Plano, TX or Tempe, AZ
High-energy group fitness in your living room
Peloton’s People Support Specialist is responsible for triaging and executing the day to day Tier 1 operational tasks that support Total Rewards (People Support, Benefits, Payroll, Compensation and Equity) in the creation and delivery of an exceptional team member experience. This position provides frontline HR support for team members across the organization with an emphasis on team members in North America. The role can be based in Plano, TX or Tempe, AZ.
- Triage incoming inquiries for the People Help Desk amongst the Total Rewards Team
- Respond to Tier 1 inquiries and escalate to Tier 2 as needed for resolution
- Follow up on outstanding tickets on behalf of the Tier 2 support agents
- Identify trends based on ticket traffic and notify the appropriate COE leaders
- Update and maintain knowledge base for Tier 1 inquiries
- Review dashboards and discuss stats with the COE leaders
- Assist with ad hoc projects as needed for People Support team
- 3+ years of experience supporting People Support functions required
- Experience in a role specific to payroll, benefits, compensation, equity, or leave administration
- Experience working with an HRIS
- Detail oriented and able to work in a fast paced environment with established service level agreements
- Ability to work independently and effectively communication with the team
- Ability to quickly learn how to use various systems and tools
- A sense of satisfaction in providing high-touch “member service” - for team members
- Good judgement, particularly in sensitive, complex, and ambiguous situations
- A passion for tech, fitness, and helping others
- Experience in a remote work environment
- Experience in a shared services team
- Experience using case management software or ticketing systems
- Experience using SuccessFactors
Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.
Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: [email protected]
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far.
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