Merchandise & Customer Support Coordinator

Peloton, NY HQ

High-energy group fitness in your living room


We're looking for an enthusiastic, highly-organized Merchandise and Customer Service Coordinator to assist our Boutique team with all aspects of customer service and merchandise management. 


Assist the boutique team with all customer service tasks, including: filtering customer requests, answering customer inquiries and maintaining strong relationships between customers and Peloton's Apparel team. In addition, you'll:

  • Help customers with product inquires, shipping inquires, stock inquires
  • Helping online customers locate apparel in showrooms if not available online
  • Processing returns and exchanges

Own Merchandise management tasks:  This means you'll have ownership over all inventory related tasks/issues such as:

  • Working closely with our warehouse to ensure proper delivery of goods to our warehouse from our vendors and then distribute out to our stores.  
  • Working closely with our warehouse to ensure proper delivery of our goods to our customers
  • Managing the EOM inventory count in all 22+ stores
  • Assisting with creating products in our POS and online store
  • Managing the product through its entire life cycle


  • Experience with Shopify or other online store platforms  
  • Understanding of warehouse management systems
  • Understanding of customer service platforms such as Zendesk
  • Have experience within Retail and Fashion
  • Strong organizational skills, self-starter
  • Team player
  • Public relation skills a plus



Founded in 2012, Peloton has transformed the at-home fitness experience by creating a bike that merges high-design with modern technology to provide access to live streaming and on demand indoor cycling classes led by elite instructors. With a state of the art studio, the best instructors and content distribution, Peloton delivers an intense high-energy workout that motivates, while positively changing the mind and body. 


About Peloton

Peloton offers cloud-based live streaming of instructional cycling exercise content on a multi-touch console equipped with social elements.

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