Merchandise & Customer Support Coordinator
Peloton, NY HQ
High-energy group fitness in your living room
We're looking for an enthusiastic, highly-organized Merchandise and Customer Service Coordinator to assist our Boutique team with all aspects of customer service and merchandise management.
ON A TYPICAL DAY, YOU WILL:
Assist the boutique team with all customer service tasks, including: filtering customer requests, answering customer inquiries and maintaining strong relationships between customers and Peloton's Apparel team. In addition, you'll:
- Help customers with product inquires, shipping inquires, stock inquires
- Helping online customers locate apparel in showrooms if not available online
- Processing returns and exchanges
Own Merchandise management tasks: This means you'll have ownership over all inventory related tasks/issues such as:
- Working closely with our warehouse to ensure proper delivery of goods to our warehouse from our vendors and then distribute out to our stores.
- Working closely with our warehouse to ensure proper delivery of our goods to our customers
- Managing the EOM inventory count in all 22+ stores
- Assisting with creating products in our POS and online store
- Managing the product through its entire life cycle
IDEAL CANDIDATES WILL HAVE:
- Experience with Shopify or other online store platforms
- Understanding of warehouse management systems
- Understanding of customer service platforms such as Zendesk
- Have experience within Retail and Fashion
- Strong organizational skills, self-starter
- Team player
- Public relation skills a plus
Founded in 2012, Peloton has transformed the at-home fitness experience by creating a bike that merges high-design with modern technology to provide access to live streaming and on demand indoor cycling classes led by elite instructors. With a state of the art studio, the best instructors and content distribution, Peloton delivers an intense high-energy workout that motivates, while positively changing the mind and body.
Peloton offers cloud-based live streaming of instructional cycling exercise content on a multi-touch console equipped with social elements.
Be a Better Peloton Candidate
Learn skills and get an insider's look at Peloton when you watch classes taught by their top employees.
Want to learn more about Peloton? Visit https://www.pelotoncycle.com
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