Customer Service/Sales Support Associate

Penumbra, Alameda, CA

Innovative Medical Devices

You will be part of a global team that is changing the treatment of stroke and other vascular diseases with innovative products and new technologies. You will provide front-line support for customer service and be the in-house resource for the regional sales teams. You will have the opportunity to work on a variety of projects with colleagues at all levels, in an atmosphere of teamwork and open communication.

What You'll Work On

Respond to customer inquiries by taking and processing domestic and international customers' e-mail or fax orders.
Utilize ERP system to enter orders, confirm inventory availability, send customer order confirmations and develop customized defaults for each customer.
Process Returned Merchandise Authorizations (RMA's).
Process customer complaints.
Coordinate travel stock and consignments, ensuring compliance with Penumbra's Quality System and financial requirements.
Interface with the sales department to provide accurate reports of daily sales.
Maintain customer databases.

What You Bring

The desire to work with a great team and learn something new every day.
An Associate's degree plus two years of administrative experience in a corporate environment, or an equivalent combination of education and experience.
A knack for prioritzing and handling multiple tasks in a fast-paced environment.
Excellent verbal, written and interpersonal skills.
A high level of proficiency with Word, Excel and Power Point.
Excellent judgment and a keen attention to detail.

What We Offer

A collaborative teamwork environment where learning is constant and performance is rewarded.
The opportunity to be part of a team that is saving lives every day with innovative new medical device technologies.
A generous benefits package that includes medical, dental, vision, and life insurance; a 401(k) match; and an Employee Stock Purchase Plan.

Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures and markets innovative products and has a broad portfolio that addresses challenging medical conditions and significant clinical needs across two major markets, neuro and vascular. Penumbra sells its products to hospitals primarily through its direct sales organization in the United States, most of Europe, Canada and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

About Penumbra

PENUMBRA TODAY Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on interventional therapies. Penumbra designs, develops, manufactures and markets innovative devices and has a broad portfolio of products that addresses challenging medical conditions and significant clinical needs across two major markets, neuro and peripheral vascular. Penumbra sells its products to hospitals primarily through its direct sales organization in the United States, most of Europe, Canada and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.