Advertising Support Specialist

Perpetua Labs, Toronto

See jobs at Perpetua Labs

Perpetua's mission is to give superpowers to anyone that sells online. At the moment, we help media agencies, brands, and Amazon sellers win on Amazon by analyzing large amounts of data and using AI to develop smart optimization algorithms that drive transformational sales growth.

We are currently hiring an Advertising Support Specialist to work with our account management team to support our growing customer base by ensuring our customers’ campaigns are optimized as best as possible and that they love Perpetua.

What’s expected of this role:
- Interact with customers to help solve any problems or answer questions they may have around their account, and troubleshoot issues as they arise.
- Provide clients meaningful actionable insights about advertising so that they can achieve their business goals.
- Communicate via intercom or email in an appropriate, confident and friendly manner to establishing a relationship and building their trust
- Own our knowledge base of frequently asked questions + pro tips and improve it based on the insights you have developed while working with customers and anything else you can think of that would help our clients be as sophisticated as possible when it comes to growing their eCommerce business.
- Analyze client data and provide cogent advice based on what you uncover
- Collaborate with the engineering team to improve the internal tools used to enhance our customer's advertising campaign
- Become a thought leader and trusted expert in digital advertising and Amazon.

About You:
- 2+ years of experience in support or customer success roles at a technology company
- You take every customer interaction as an opportunity to create a touchpoint and win them as a champion
- You want to go beyond your everyday responsibilities where you see the ability to create value
- You spot opportunities to take redundant tasks and evolve them into structured processes
- You make an effort to solve a problem for a customer before they have to bring it up to you
- You naturally know how to allocate your time to the tasks that would provide the most value to our customers
- You are crafty, creative, and scrappy
- You are hungry to be a part of a company that’s on the cusp of rocketship growth, and are willing to do whatever it takes to help us achieve our potential

Bonus Points If:
- You can tell us a time where you went above and beyond a clients expectations
- You have Amazon marketplace domain expertise

About the Company (Benefits):
- Venture Backed from top Silicon Valley VC's + angel investors
- Work that will have a significant impact on the trajectory of the company
- Meaningful equity at an early stage company
- Ground floor opportunity
- Catered lunches from Toronto's best restaurants
- Unlimited snacks and drinks
- Full benefits plus a health spending account
- Top of the line technology to help you build your own workspace
- Flexible time off policy

At Perpetua, we are dedicated to pursuing and hiring a diverse workforce with varied experiences, perspectives and opinions. We believe diversity helps our team perform better and enables us to build an outstanding product for our customers. We are an equal opportunity employer and are committed to work with applicants requesting accommodation at any stage of the hiring process.

About Perpetua Labs

Perpetua is building a digital growth engine for e-commerce. To date, we've taken several Amazon products from $0 to well over $1 Million and we're growing quickly.

Perpetua Labs

Want to learn more about Perpetua Labs? Visit Perpetua Labs's website.