Customer Success Manager

Perpetua Labs, London

See jobs at Perpetua Labs

Duration: Full-Time

Perpetua provides growth optimization and reporting technology for the world’s smartest eCommerce businesses. Through the platform, brands and sellers create goals based on strategy and rely on Perpetua’s best-in-class, always-on optimization to execute tactically. Perpetua’s intelligent reporting tools will also surface the most important metrics you need in order to easily quantify and examine the investment of your advertising dollars into your business. Integrations with Amazon, Instacart, Walmart and more ensure brands achieve full-funnel engagement and maximum visibility.

Perpetua is actively hiring amazing Customer Success Managers to join our Customer Success team! In this role, you will manage your own accounts, and collaborate with the wider Customer Success organization on initiatives to enable our customers to optimize their experience using Perpetua .

What You’ll Do:

Build, manage, and grow relationships with our customers by optimizing their data using the Perpetua platform to help ensure their ad performance exceeds their expectations
Partner with our customers to develop meaningful success plans that feed their long term goals
You will know the main features and benefits of our product inside and out and can articulate them to our customers
Offer strategic advertising solutions and in customers, earning their trust by educating them on how to achieve optimal success with Perpetua
Articulately present data driven, insightful analysis of our customers’ campaign performance during account reviews, strategy planning sessions, and other touch points like email and Zoom calls
Manage key metrics that feed into team based goals around retention, growth, and advocacy
Serve as the customer advocate to ensure product feedback is passed to our Product and Engineering teams
Identify and close upsell opportunities with existing customers.

Who You Are:

You have previous experience working with customers within a SaaS company or in a Customer Success role at a high growth b2b saas company
Extremely analytical; you leverage data in all of your decision making
You have amazing written and verbal communication skills; you’re talking to our customers, after all!
You are a pro at building relationships with customers and stakeholders
Results oriented; you always have your next goal in mind, and a plan to get there

Bonus Points If…:

Can share with us a time that you analyzed data, and took actions on those insights help a customer achieve their goals
Have Amazon marketplace domain expertise
Have been at a company that's scaled from $10 --> $100 million in revenue

Working at Perpetua:

Perpetua is operating in an incredible market with nearly unlimited growth potential. Our team in Toronto has grown from 40 to over 200 in the last year. We have recently opened offices in London, Berlin, Tokyo and Shanghai.
Perpetua’s Revenue Share Units allow employees to partake in the success and growth of our company.
Flexible time off policy
Pension, Private Medical and Dental Insurance plans
Life Assurance; Income Protection and Critical Illness cover
Volunteering opportunities
Season ticket loans
Generous parental leave program
Flexible work arrangements - remote, hybrid or in office
Top-of-the-line technology to help you build your own workspace including a one-time work from home stipend when you join
Learn more about us here: Life at Perpetua

At Perpetua, we are dedicated to pursuing and hiring a diverse workforce with varied experiences, perspectives and opinions. We believe diversity helps our team perform better and enables us to build an outstanding product for our customers. We are an equal opportunity employer and are committed to working with applicants requesting accommodation at any stage of the hiring process.

About Perpetua Labs

Perpetua is building a digital growth engine for e-commerce. To date, we've taken several Amazon products from $0 to well over $1 Million and we're growing quickly.