Uncubed
   

Call Support

Piggy, Bengaluru, India

Next generation investment platform for everyone.

Duration: Full-Time


Piggy - Investment App for Indians

We are democratising finance and financial advice, bringing it within reach of millions of Indians. Like in most pressing problems in India, there has always been great success in solving them through strong initiative and really smart technology. Piggy is a step in that direction where every Indian will have the power to plan for their financial future and in turn be a step closer to achieving their goals and aspirations.

This is a challenging problem that will require a collective of brilliant individuals with a strong vision of creating an impact,  working as team to solve it. We are looking for such exceptional individuals. We put customer experience and great product design at the heart of everything we do. We are looking for people who also believe in the same.

Our vision is shared by Y Combinator, our investor,  which is one of the foremost accelerators in the world.

We look forward for you to be a part of our exciting journey in creating a lasting impact on millions of people.

Responsibilities:

Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to up sell the product when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our callcenter database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.

Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • College graduate
We, as a team, are extremely passionate about how we treat our customers and are focussed on providing them a premium experience. We are looking for someone who is willing to share that thought process.

About Piggy

Experience an easy way to make Investments in Mutual funds in India. Easiest platform to make mutual fund investments in India. Because you need to make Investments, be it just to park your cash short term to earn better returns, or to invest for your goals or retirement, we've made an easy to use platform for you where you can invest in any fund in India in few clicks and have track your existing investments. Furthermore , you make investments without paying any middlemen commissions and make more returns . After all, It is your money. Don't pay too much to others when you can do it on your own.

Piggy

Want to learn more about Piggy? Visit Piggy's website.