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Payment Operations

Pinterest, San Francisco

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Pinterest’s mission is to empower people to live more fulfilling lives by helping them discover and do what they love. We’re looking for a Payment Operations Manager who can drive improvements to our payment operations processes and build strong relationships with internal and external partners.

What you’ll do:

  • Lead our third-party payments-related partner relationships to achieve operational goals, service levels, and performance targets
  • Drive ongoing improvements to our core payment operations processes, technologies, and team to continuously enhance the experience for our partners while enabling a high rate of growth and scale
  • Build metrics and quantitative analysis to drive operational excellence while improving our efficiency and scale
  • Establish chargeback processes with third party vendors and ensure chargeback compliance
  • Lead coordination efforts between internal stakeholders and global payment providers to optimize our payment platform

What we’re looking for:

  • Strong leadership and project management skills, including the ability to effectively manage multiple projects simultaneously; must possess strong attention to detail
  • Strong analytical and problem solving skills. SQL knowledge is a must
  • Passionate about global e-commerce payments
  • 3-5 years of experience in global payment processing, recurring billing, and e-commerce
  • Experience with establishing relationships within the payments industry

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