One thing that has served Pipedrive well is having great customer support. The go-the-extra-mile, pour-your-heart-into-it, happiness-delivering kind of support that people notice and appreciate. And not everyone wants to work like that. So if you’re the “It’s 5:01, I’m off the clock” or “I just need a job” type, you can probably stop reading.
Luckily there are many who care about their job and their customers. We’re looking for one of those caring people to join our support team in Tallinn, Estonia.
What you’ll do:
Work with support team members to answer customers’ questions with speed and a personal touch
Collaborate with other teams like product management and engineering to understand the latest features
Identify the causes of customers’ issues and offer solutions
Help Pipedrive grow by turning our existing and new customers into loyal fans
We’re looking for someone with:
Fluency written and verbal English (required), all other languages are a plus
At least one year of experience working in a customer-facing role
Excellent people and communication skills
Some knowledge of sales – leads, opportunities, deal tracking and reporting
An understanding of email systems, filtering, spam and mail integration
Experience with sales/CRM tools such as Salesforce or Zoho CRM is a plus
Confidence with helpdesk tools like Intercom, Freshdesk, Zendesk, etc. is a plus
What we offer:
Competitive base pay
A place in our Tallinn office
The chance to make a difference for the customers of a fast-growing tech startup
Lots of room for career development
A lively bunch of colleagues from over 40 different countries
A value-driven work environment where people come first
Story of Pipedrive
Pipedrive is a sales management tool designed to help small sales teams manage intricate or lengthy sales processes.
Back in 2010, two of our co-founders, both seasoned sales managers, realized that the CRM landscape was populated by software designed to please the top brass while ignoring the needs of the people doing the actual selling.
So they partnered with talented developers to create a CRM that puts the needs of salespeople first. Grounded in the philosophy of activity-based selling, the result is Pipedrive, a tool now used by over 50,000 companies around the world.
We have raised $30 million from Atomico, Bessemer Venture Partners, Rembrandt Venture Partners, Paua Ventures and others, and are proud to be part of AngelPad alumni.