Uncubed

IT Technical Specialist (Contract)

Pivotal Software, San Francisco, California

At Pivotal, Silicon Valley is a State of Mind


Pivotal’s Story VIDEO

As a recognized leader in disciplined agile and lean software development practices, Pivotal Software combines the Silicon Valley state of mind, modern approach, and infrastructure with organizations’ core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the world’s most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimize for change and teach next-generation developers to create and build new solutions, and are committed to open source and open standards.

Our methodology is about evolving, in both development and innovation, and our culture is empowering. Our 2,000+ employees across offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each and every project, and are guided by a purposeful mission—to transform how the world builds software.

 

Get it done. Make it work, then make it sing. Pivotal IT seeks a highly specialized generalist to make things go. 

Pivotal IT seeks a support and hosted systems guru who likes people as much as they like the command line. Do you take great joy in a smoothly running office? Does a complicated technical issue fill you with troubleshooting glee? We want to meet you. Is discovering something you don’t know exciting? Awesome. We’ll learn it with you.

 

What does Pivotal do?

We want to transform the way the world builds software.  We’re building a Pivotal suite of software and services to let everyone, from big to small, create great software of their own.

What does Pivotal IT do?

If it has a MAC address, it’s ours. We keep things working so that everyone else can focus on what they do best. We value personal communication over documentation, time over money, and good enough today over perfect next week. When we want a hand we pair and learn. Got it well in hand? Get it done.

 

What do we need from you?

Our San Francisco office is our main hub for everything that’s happening at Pivotal, and we could use a hand keeping it, and some of the company’s primary systems, running smoothly.  Your job will become as big as you make it. The prime directive is: do the right thing, do what works, and be kind. We want you to help us do that.

 

What do we work with?

 We’re an Apple shop, but some people will be on Windows or Linux instead of Macs. If you’ve got background in all three, we’re stoked. If not, we'll teach you. We deal with mobile of every stripe. As few printers as possible. We love Google Apps and FreshService. We keep as many services hosted as we can. You’ll also have the chance to work with cool stuff like the Casper Suite, OS X Server, Okta’s SSO, ESXi, and Meraki enterprise wifi, but you don’t need to be familiar with those now.

 

Here are some requests we’ve gotten recently:

  • Get a batch of new high-spec iMacs inventoried, imaged, and out on the floor
  • Tune up the tech in our conference rooms and keep them working great
  • Keep office tech supplies organized and well stocked
  • Configure a SaaS application to log in through our SSO solution.
  • Roll out a new conference room desktop image company wide via Casper’s Management tool

 

What’s a typical day look like?

Hot breakfast shows up at 8:30. After we eat, we get together for a chat on what’s happening that day. We all stand up to keep it quick. Once you hit your desk, it’s up to you. What looks important? What do you want to work on alone? What do you want to pair on with one of the other team members? What do you want to kick to someone else? You have a lot of latitude in deciding how to do your job. If you work here, we trust you.

 Do you hear a scary sound and run toward it? Talk to us.

 Qualifications and factors for success:  

  • 2-3 years of technical helpdesk or equivalent experience
  • A focus on end-user satisfaction over technical perfection
  • Personable and presentable demeanor, consulting experience highly desirable
  • Demonstrated ability to communicate at all levels of technical expertise and seniority, inside and outside the organization, both verbally and in writing
  • Ability to lift 50lbs.

Pivotal is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law. 

 

 

About Pivotal Software

About us Pivotal transforms how the world builds software. Pivotal combines the Silicon Valley state of mind, modern approach, and infrastructure with organizations’ core expertise and values. We enable the leading companies in the world to innovate by employing an approach focused on building software. Our methodology is about evolving, in both development and innovation, and our culture is empowering. Our team uses agile and lean approaches to teach next-generation developers to create and build new solutions. We optimize for change so enterprises can move at start-up speeds and with greater business agility. Recent updateSee all See all recent updates

Want to learn more about Pivotal Software? Visit Pivotal Software's website.