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Customer Advocate (Boston, MA)

PlanGrid, Boston, MA

Transforming construction productivity


As a PlanGrid expert & someone with a strong customer focus, the Customer Advocate is responsible for supporting company growth through relationship management and driving product awareness.

A vital member of the Customer Success team, your success will be demonstrated by your ability to get our customers to standardize on PlanGrid, turn your customers into PlanGrid champions and supporting the rest of the field operations team with your robust product and industry knowledge.

About the Job

  • Hit the ground running with pre-existing PlanGrid knowledge
  • Build relationships with our customers to ensure retention, adoption, standardization
  • Proactively reach out to specific existing accounts in our customer base to educate about new product features & drive adoption of core features
  • Turn every client into a PlanGrid advocate and lifetime customer
  • Serve as a PlanGrid product and industry expert for the rest of the company

About You

  • Experience using PlanGrid in your current or previous role
  • Proven track record in managing clients, renewals & growth
  • Passion for helping our customers and a commitment to creating amazing customer experiences
  • Proactively seek opportunities to learn and improve existing processes
  • Excellent communication and presentation skills, both verbal and written, in person and over the phone
  • Experience conducting group webinarsLive within your region

Perks:

  • Medical, dental, and vision coverage for full-time employees and dependents
  • 401k + Company matching
  • Employee Stock Purchase Plan (ESPP)
  • $500 annual wellness reimbursement
  • Volunteer time off + employee donation matching
  • We provide paid parental leave for both parents

PlanGrid is the leader in construction productivity software. Used on more than 1 million projects around the world, PlanGrid's value extends over numerous phases of construction, building a massive and accurate history of every jobsite through everyday use that creates a data-rich record set at turnover that is essential to long-term operations. 

PlanGrid is the first construction productivity software that allows contractors and owners in commercial, heavy civil, and other industries to collaborate easily from their mobile devices and desktop. PlanGrid is used in more than 79 countries by thousands of customers including DPR, Granite, NVIDIA, Target Corporation, and Tutor Perini. PlanGrid was a member of  Y Combinator’s 2012 Winter Class, and has secured over $69 million in funding from Sequoia, Tenaya Capital Founders Fund, GV, 500 Startups, Box, Northgate,  and Spectrum 28.  

For more information, please visit: https://www.plangrid.com/.

PlanGrid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information

As part of GDPR compliance procedures, we have posted our Recruiting Privacy Notice on our website. Please also note that the advertised position is an opportunity with Autodesk, Inc. (https://www.autodesk.com/), as Autodesk recently acquired PlanGrid. Processing of your personal information as part of the job application process, and as part of Autodesk employment should a candidate be hired, will be handled by Autodesk pursuant to Autodesk’s Candidate Privacy Statement, available at: https://damassets.autodesk.net/content/dam/autodesk/www/content/careers/autodesk_candidate_privacy_statement.pdf. 


About PlanGrid

Our mission Construction is behind. While productivity has doubled in most industries over the past 60 years, the build trade has remained flat and comes last in technology spending compared to 18 other industries. As former construction engineers, our founders saw teams dragged down by paperwork, litigation and broken communication — all of which was getting in the way of actual building. When the iPad was unveiled in 2010, it marked the first generation of construction field-ready mobile technology. It was the moment when the idea for PlanGrid was invented, and our objective became clear: to make technology so intuitive and impactful that people in construction want to use it. Since then, PlanGrid has been used on more than 500,000 projects around the world and is the first Construction Productivity Software that allows contractors and owners in commercial, heavy civil, and other industries to work together throughout the project lifecycle. We’ve brought technology and ideas from other industries to automate the tedious tasks and free up teams to collaborate from anywhere. And there is no such thing as “good enough” here. We only build things to last.

Want to learn more about PlanGrid? Visit PlanGrid's website.