Uncubed

Customer Retention and Advocacy Intern

PlayStation, Los Angeles, CA

A gaming brand


Recognized as a global leader in interactive and digital entertainment, Sony Interactive Entertainment (SIE) is responsible for the PlayStation® brand and family of products and services. PlayStation has delivered innovation to the market since the launch of the original PlayStation in Japan in 1994. The PlayStation family of products and services include PlayStation®4, PlayStation®VR, PlayStation®Vita, PlayStation®3, PlayStation®Store, PlayStation®Plus, PlayStation™Video, PlayStation™Music, PlayStation™Now, PlayStation™Vue, PlayStation®Original and acclaimed PlayStation software titles from SIE Worldwide Studios. Headquartered in San Mateo, California, SIE is a wholly-owned subsidiary of Sony Corporation and has global functions and regional headquarters in California, London and Tokyo. 

 

Responsibilities:

Intern will assist the service management team in efforts around retention and win back for PS Vue.  

Including but not limited to assisting with:

Campaign management from concept to analysis

Customer service communications strategy

Ideation around messaging and or product enhancements designed to alleviate key pain points for PS Vue customers

 

Qualifications:

Must have excellent verbal and written communication skills.  Able to manage multiple projects at any given time.  Proficient in Microsoft Office with expertise in PPT. Comfortable working in Microstrategy; Adobe Analytics and Conviva. MBA candidates encouraged to apply.

 

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category. 

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

About PlayStation

Recognized as a global leader in interactive and digital entertainment, PlayStation has delivered innovation to the market since the launch of the original PlayStation in Japan in 1994. 

Want to learn more about PlayStation? Visit http://www.us.playstation.com/