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Manager, LATAM Supply Chain Operations

PlayStation, San Mateo, CA

A gaming brand


PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Sony PlayStation has an exciting opportunity for an experienced manager of supply chain operations, with a focus on Latin America. This role will focus on; New Product Introduction, Trade Compliance, Vendor Management, Product Safety & Compliance, Software Production and Product Service & Support. You are an authority at working with cross-functional teams, as in this role you'll collaborate closely with internal and external teams including; marketing, sales, business development, product safety and of course the supply chain organization.

You'll ensure that the most exciting new offerings from PlayStation are brought to market with efficiency, quality and cost-effectiveness. You'll implement process improvements and you'll also lead with a global leader in gaming into one of the fastest growing markets. If this sounds like you, apply today! 

Responsibilities:

New Product Introduction (NPI)

  • Create, Lead, and Track Milestones for LATAM HW/SW/Bundles/Peripherals/Collector’s Editions that are green lit
  • Coordinate with Supply Chain Planning & Procurement to ensure components supply upcoming launches
  • Create and run part numbers and bill of materials for Peripherals/Bundles/Collector’s Editions
  • Lead the creation, approval and distribution of Process documents for Products pack-out across the LATAM Region

Trade Compliance

  • Review LATAM Region product packaging for trade compliance
  • Review Packaging first articles and Product first articles for bundles built in-country
  • Work with Creative Services to build label artwork or insert artwork as required
  • Run the FCC and FDA overall compliance plans per product for the LATAM Region to ensure a smooth product implementation

Product Safety and Compliance (PS&C)

  • Coordinate with Product Safety & Compliance business unit (PS&C) on product compliance
  • Communicate with local warehouses on product build - packaging/BOM/process documents
  • Correspond with PS&C on the schedule with production and shipping schedules
  • Run, control and audit the Power Cords Exchange Process (digital and physical) in the applicable countries and warehouses

Software Production

  • Create, handle and track milestones for LATAM software launches - Identify product needs per country and coordinate with planning to ensure on time delivery
  • Work with Logistics to ship components for the different builds
  • Work with Brazil software manufacturing on packaging, process docs and BOM for special builds

Product Service and Support

  • Collaborate with LATAM regional warranty team to support the different needs.
  • Assist with monitoring LATAM licensed products and accessories
  • Assist with in country product support for Customer Service as part of the New Product Introduction adding the CS volume needs to the forward logistics and distribution

Warehouse Ops

  • Lead the LATAM Regional Warehouses being the main point of contact between Operations and the SIE warehouse network
  • Define and track important metrics among the LATAM Regional Warehouses to measure performance and maintain a continuous improvement mentality
  • Provide strategic and tactical guidance to LATAM Regional Operations
  • Work with IDD and Creative Services to create and maintain Spanish templates (LATAM Region) and Portuguese (Brazil) packaging templates
  • Process improvements for new product introduction, product compliance/trade compliance, and artwork review/approval with IDD and partners
  • Program Manage 1st and 3rd Party opportunities for LATAM Region
  • Work with LATAM finance to implement process for transactions and audit procedures according to the best business practices

Required Skills:

  • Must be bilingual in English and Spanish at a business level; trilingual in Portuguese is a big plus!
  • BA/BS in Business/Industrial Engineering/Materials Management or equivalent field plus 7+ years Program Management or Materials Management experience
  • At least 5 years' experience in the Latin America Market
  • Broad base knowledge in Project and Program Management with a special focus on consumer electronics and components
  • Strong negotiation and influencing skills
  • Broad knowledge of the LATAM region, products flow and logistics
  • Understands business planning processes
  • Ability to work with minimal supervision
  • Computer savvy in MS Word, Excel Power Point, etc.
  • Excellent verbal and written communication skills
  • Demonstrated experience working closely with Product Marketing in transferring product from business development to production
  • Experience with high volume and quick ramp of new products
  • Ability to travel to and within the LATAM region, approximately 30% travel is required

Preferred Experience / Education:

  • SAP experience
  • MBA or PM Certification

PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category. 

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

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About PlayStation

Recognized as a global leader in interactive and digital entertainment, PlayStation has delivered innovation to the market since the launch of the original PlayStation in Japan in 1994. 

Want to learn more about PlayStation? Visit PlayStation's website.