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Account Manager - NY/LA

Pond5, New York City/ Los Angeles

World's Largest Stock Video Library, Audio Clips & More


Pond5, the world's most filmmaker friendly content marketplace, is seeking an energetic, driven talent in NYC or Los Angeles to lead a portfolio of assigned customers, develop new business from existing clients, and actively seek new opportunities. If you are creative, resilient, can talk to anyone, and like to get things done, we want to hear from you.

Reporting directly to the Head of Enterprise Sales - North America, you will bring to bear your account management experience in a fast-moving, dynamic environment, helping clients achieve their production and creative goals. In this role, you will partner with a Sales Rep with a focus on building and maintaining strong, long-lasting customer relationships. You'll collaborate with the rest of the sales team & across the organization to achieve quotas while keeping our clients satisfied and engaged with our products in the long-run.

RESPONSIBILITIES

  • Partner with Agency, Corporate, Media & Production clients to maintain/expand relationships 
  • Collaborate with your partner Sales Rep to develop & execute account strategy
  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Develop trusted advisor relationships with key accounts, customers, and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external partners
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics
  • Prepare & deliver reports on account status
  • Collaborate with sales team to identify and grow opportunities
  • Assist with meaningful client requests or issue escalations as needed
  • Liaise with cross-functional internal teams (including Customer Service and Product) to improve the entire customer experience

SKILLS & EXPERIENCES

  • 2-5 years of sales experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or similar role
  • Client-focused, friendly, helpful, and articulate in all communications
  • Knowledge of the stock industry, including content licensing, is a plus but not required
  • Experience in the commercial, agency or corporate production industries a plus but not required
  • Experience delivering client-focused solutions to customer needs
  • Excellent listening, negotiation and presentation abilities
  • Demonstrated ability to juggle multiple account management projects at a time, while maintaining attention to detail
  • Ability to quickly adapt to changing, global environment
  • Ability to meet ambitious quotas, motivated by exceeding goals
  • A great teammate while able to work independently and autonomously
  • Experience using Microsoft Office & CRM preferred but not necessary

BENEFITS

  • International team of 180 awesome people
  • Competitive compensation and benefits
  • Generous 401(k) program
  • Daily office lunches
  • Health and dental insurance
  • Equipment needed for work
  • Discounted content
  • Part of Weatherfront's 2019 list of career-launching companies!
  • A fun team and fast paced environment
Pond5 is the world’s largest, most vibrant video-first content marketplace, providing filmmakers, creators, and producers of all kinds with the content, inspiration, and tools they need to improve their projects. As the only content marketplace that meaningfully shares licensing revenue with its contributing artists, Pond5 is driven by a commitment to its passionate and growing global community of more than 55,000 professional visual and audio creators, providing a platform where their creative work can flourish, and helping them to make a sustainable living. With groundbreaking features like visual search for video and integrations into all major video-editing software, Pond5 is innovating daily, making it easier to find and use the content that creatives need to bring their vision to life. Pond5 is a venture-backed company funded by Accel Partners and Stripes Group with offices in New York, Dublin, Prague, London, and LA.

About Pond5

Pond5 is transforming the role of video in the creative process by connecting producers, creative directors, and editors to more than 60,000 filmmakers and creators in over 150 countries. The company strives to improve creative production through its innovative artist technology, easy-to-use platform, and ever-growing library of more than 7 million royalty-free video clips, plus millions of music tracks, sound effects, photos, and other high-quality media. Pond5 is a venture-backed company funded by Accel Partners and Stripes Group with offices located in New York, Dublin, and Prague.

Pond5

Want to learn more about Pond5? Visit Pond5's website.