Uncubed

Director, Trust & Safety

Postmates, San Francisco

Delivery from all your favorites places on-demand


Postmates is building the future of cities by enabling anyone to get any product in their city delivered on-demand. We’re on a mission to become the on-demand delivery infrastructure for every major city in the world. 

As our first Director of Trust & Safety, you will play a critical role in developing policies and processes to build and maintain trust on the Postmates platform. Reporting to our General Counsel, you will partner with key stakeholders across Legal, Customer Experience, Public Relations, Product, and Engineering to ensure safe interactions between our consumers, merchants, and couriers. You will have the opportunity to build out and manage a team as we continue to expand throughout the US and into international markets.

 

RESPONSIBILITIES:

  • Develop the Trust & Safety function at Postmates
  • Create and execute a best-in-class Trust and Safety strategy to proactively mitigate risk as well as manage the overall safety of our customer experience when incidents happen
  • Work cross functionally with multiple departments to develop and implement product changes that will ensure the continued trust and safety on the platform
  • Collaborate with Legal and PR/Communications as needed to respond to safety issues effectively
  • Work closely with Customer Experience leaders to ensure consistency and to collaborate on company-wide customer operations initiatives
  • Manage relationships with third party vendors, negotiate pricing and contract terms and implementation of third party technology
  • Oversee escalated issues on the Trust & Safety team 

REQUIREMENTS:

  • 10+ years as senior management in Trust and Safety, Fraud, Risk Management or a related role
  • A deep understanding of online platforms and the product/engineering that supports trust and safety tools for them
  • Experience managing and leading teams from strategy to execution
  • Stellar analytical and strategic thinking skills
  • Ability to maintain a high level of confidentiality

BENEFITS:

  • Competitive salary and generous stock option plan (stay aligned with the long term value you create)
  • Medical, dental and vision insurance
  • Tasty, healthy lunches
  • Free Postmates Plus Unlimited subscription
  • Impact-first work environment (no politics, no pandering)
  • Huge company vision (we need you to build the future, not just maintain the status quo)

About Postmates

Postmates is transforming the way local goods move around a city by enabling anyone to get any product delivered in under an hour. Available for iPhone, Android and on the web, the on-demand logistics service connects customers with local couriers, who purchase and deliver goods from any restaurant or store in a city, 24/7. 

Want to learn more about Postmates? Visit https://postmates.com/