Join the Postmates Partner team as a Strategic Account Manager and help us give our merchant partners an unparalleled experience with Postmates.
Our Merchant Partners are critical to the success of Postmates, and we need a strong, dedicated Strategic Account Manager to support and grow their business on our platform. You will be part advocate, part detective, and use data driven recommendations to support your portfolio of top-tier partners. Our best Strategic Account Managers are self-motivated, data-driven, and have exceptional interpersonal and relationship-building skills.
Own and manage a portfolio of top brands on Postmates focusing on growing their business, bettering their operations and running promotions.
Set and track account merchant fee revenue targets, aligned with company objectives
Identify and drive promotional opportunities, working cross-functionally to execute
Engage with your portfolio to understand opportunities for operational improvement, relaying those opportunities to our product team to build better features and products
Act as the merchant partner’s point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner
5+ years experience in Account Management
Strong attention to detail, organized, and analytical; with excellent communication and interpersonal skills
Tech-savvy with Mac, iOS, and Android
Knowledge of CRM software like Salesforce
Excellent communication and negotiation skills
Business acumen with a problem-solving attitude
Someone who thrives in a fast past, quickly evolving environment
Previous Restaurant or Retail Experience
Generous stock option plan
Medical, dental, and vision insurance
Free Postmates Plus Unlimited
Awesome work environment at a company with a huge vision
Postmates is transforming the way local goods move around a city by enabling anyone to get any product delivered in under an hour. Available for iPhone, Android and on the web, the on-demand logistics service connects customers with local couriers, who purchase and deliver goods from any restaurant or store in a city, 24/7.