Customer Service Professional: Full-Time

Postmates, Nashville

Delivery from all your favorites places on-demand

Postmates is seeking creative, outside of the box start-up mentality that will revolutionize the future of customer service. At Postmates, customers are the center of our business.  Our customer service team delights customers by providing fast, consistent, and world-class customer service from highly skilled agents using powerful tools and systems.  We want all of our customers to have a high touch, personalized service experience.  

Our full-time Customer Service Professionals with benefits which is primarily focused on evening, weekend and holiday support, typically after 3pm. 

Computer Skills:

  • Ability to use desktop computer
  • Tech savvy with Mac and iOS experience and the ability to type 50+ WPM<
  • Excellent typing skills
  • Demonstrable understanding of the internet, Postmates website, and competitor websites

Communication Skills:

  • Correspond directly with Postmates throughout their deliveries to ensure accuracy and timeliness
  • Interact with restaurants and merchants throughout your shift
  • Ability to communicate correctly and clearly with both internal and external customers
  • Excellent documentation skills
  • Outstanding phone etiquette; the ability to work on the phone throughout your shift
  • Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response

Problem Solving:

  • Solve customer issues, drive value, and be the reason customers use Postmates again!
  • The ability to think outside the box, envision solutions and proactively problem solve
  • Strong time management skills
  • Action oriented and self-disciplined
  • Organized and detail oriented

Customer Focus:

  • Resolve customer complaints and questions in real-time by managing support tickets and solving customer inquiries via phone, email and chat
  • Thick skin with the ability to convert an angry customer to a happy and satisfied customer
  • Monitor activity on the platform and make adjustments to ongoing deliveries as needed>
  • Ability to empathize with and prioritize customer needs

Preferred Qualifications:

The ideal candidate 1+ year of experience providing outstanding customer service, preferably in the technical, retail and/or food service industry.  A smile in your voice and the desire to change the world one order at a time.  

About Postmates

Postmates is transforming the way local goods move around a city by enabling anyone to get any product delivered in under an hour. Available for iPhone, Android and on the web, the on-demand logistics service connects customers with local couriers, who purchase and deliver goods from any restaurant or store in a city, 24/7. 

Want to learn more about Postmates? Visit Postmates's website.