Customer Service- Merchant Support: Full-Time

Postmates, Nashville

Delivery from all your favorites places on-demand

Associate II, Customer Experience

Come help support the future of on-demand logistics. Postmates is currently looking for Customer Service Associates to join our Customer Support team working directly with our VIP Merchants.  Through a mix of real-time problem solving, process enactment, and cross-functional communication, Customer Service Associates hold the key to the success of every Postmates delivery.

Computer Skills:

  • Ability to efficiently use desktop computer
  • Tech savvy with Mac and iOS experience
  • Excellent typing skills
  • Demonstrable understanding of the internet, Postmates website, and competitor websites

Communication Skills:

  • Ability to communicate correctly and clearly with both internal and external customers
  • Maintain a high level of professionalism and work to establish a positive rapport within the office and with every Merchant
  • Excellent documentation skills
  • Outstanding phone etiquette; the ability to work on the phone throughout your shift
  • Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response

Problem Solving:

  • The ability to think outside the box, envision solutions and proactively problem solve
  • Working closely with leadership to ensure individual and team goals are met
  • Strong time management skills
  • Action oriented and self-disciplined
  • Organized and detail oriented

Merchant Focus:

  • Resolve Merchant concerns and questions in real-time by managing support tickets and solving customer inquiries via phone, email and chat
  • Thick skin with the ability to convert an angry customer to a happy and satisfied customer
  • Ability to empathize with and prioritize Merchant needs
  • Maintain a quality professional relationship with the Account Managers you are supporting
  • Share best practices with your peers within Postmates to create a best in class customer experience through a regular cadence of information sharing sessions
  • Must demonstrate good judgement in handling the concerns of our top clients
  • Willingness to go above & beyond for your customers and internal stakeholders

Perfect Candidate:

  • The ideal candidate has 3-5 years of experience providing outstanding customer service, preferably in the technical, contact centers, retail and/or food service industry
  • A smile in your voice and the desire to change the world one order at a time
  • Comply with Postmates’ policies and processes
  • Flexibility to work nights, weekends, and holidays
  • Meet and maintain all individual performance metrics

About Postmates

Postmates is transforming the way local goods move around a city by enabling anyone to get any product delivered in under an hour. Available for iPhone, Android and on the web, the on-demand logistics service connects customers with local couriers, who purchase and deliver goods from any restaurant or store in a city, 24/7. 

Want to learn more about Postmates? Visit Postmates's website.