Product Designer, Customer Experience
Postmates, San Francisco
Delivery from all your favorites places on-demand
From stories to sketches, prototypes to pixels, the Postmates Design Team crafts the experiences that bring a city closer together, empowering local commerce through a simple touch. As part of our rapidly growing team, you'll work closely with the founders and product team in crafting the future of the company. Specifically, as one of our dedicated Product Designers, you'll be key in building the Design Team as well as the foundation for how our customers, couriers, and partners use our services.
You'll be responsible for designing beautiful interfaces that help people connect deeply with all that their cities have to offer. As one of our Product Designers you'll be working on customer-facing interfaces on mobile, web, and beyond for our Customer Service Technology team. This also includes creative campaigns, educational resources, videos, and visual systems that support our brand identity. There is an emphasis on visual design for this role, but having UX and interaction design experience is also preferred.
Working directly with Product and Engineering we'll design and implement beautiful, intuitive experiences together. Beyond visual and interaction design, if you happen to have development skills, experience designing Help Centers, “Contact Us” flows and Chatbots, we'll consider that a major plus!
- Initiate, lead, and ship projects
- Articulate design decisions in individual and group critiques
- Document the visual systems you build
- Mentor and train new designers on the team
- Foster a culture of design at Postmates
- Extensive experience designing usable, engaging, and beautiful customer experiences for iPhone, iPad, Android, and the web
- 4+ years experience that includes visual, UX, and interaction design
- Excellent proficiency with Sketch and Adobe Creative Suite
- Solid understanding of grid systems and typography
- You're more concerned with the 'why' than the 'how'
- Excellent written and verbal communication skills
- Attention to detail
- Competitive salary with stock options
- Get in on the ground floor of a fast-growing startup!
- Medical, dental and vision insurance
- Paid parental leave, vacation time and sick time
- A computer setup tailored to your needs
- Awesome work environment at a company with a huge vision
- Catered lunches and open snack bar
- Killer office located in Financial District just minutes from BART, Muni, AC Transit, and SamTrans
Postmates is transforming the way local goods move around a city by enabling anyone to get any product delivered in under an hour. Available for iPhone, Android and on the web, the on-demand logistics service connects customers with local couriers, who purchase and deliver goods from any restaurant or store in a city, 24/7.
Want to learn more about Postmates? Visit Postmates's website.
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