Creative Director, Experience Strategy and Insight

projekt202, Chicago

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At projekt202, we are focused on creating experiences that engage, innovate, disrupt and delight. Our team is passionate about user-centric design and development and enjoys delivering amazing concepts and technical solutions for our courageous clients. We enjoy working together to share our expertise and solve our clients’ business challenges.  We have fun and enjoy hanging out with each other in a culture that supports and celebrates our diverse talents, backgrounds and skills.
What you care about
*You draw energy from human interaction. You're confident but not pompous.
*You are driven to know more, to know why, to ask what if.
*You're a born collaborator, and truly appreciate the perspectives of other brains. You respect and attract your colleagues and client's opinions. You believe that you very well might not know the answer. You ask great questions.
*You thrive in uncharted territory. The uncertain and unknown are your playgrounds. Your personal compass pushes you out of your comfort zones. Your leadership inspires your colleagues and earns the respect of our clients.
*You are a communicator. You are able to take an ask and turn it into understandable and actionable ideas. You break down the complex into the simple.

We are looking for a talented Creative Director for our Experience Strategy and Insight (ESI) practice who is serious about their craft to join our Chicago projekt202 team.

The ESI Creative Director has experience with a wide variety of methods and paradigms that they leverage to demonstrate excellence in conducting observational fieldwork, developing insights, and crafting strategy from their findings.

Position Summary: The ESI Creative Director focuses on supporting the Local ESI Practice Lead with internal initiatives and team management responsibilities as well as running day-to-day direction for multiple client engagements. The ESI Creative Director must have the important balance of having a great understanding of projekt202’s experience strategy and design methodology, strong internal and client communication skills and a good familiarity with the other service offerings of projekt202. Directors are expected to work on client projects 80% of the time

Note: This is not an experience design position

Primary Job Responsibilities:

  • Provide direction and guidance on client engagements throughout projekt202’s Research and Strategy lifecycle
  • Support ESI Practice Lead with internal creative initiatives
  • Lead, direct and manage Experience Researchers and Strategists including career development.
  • Work with Program Managers (PM) to ensure client satisfaction and to ensure client projects have proper balance between quality, timeliness and profitability
  • Actively support key business development efforts within a projekt202 location
  • Meet on a regular basis with the ESI local Practice Lead and local practice leaders to establish forward looking design-related business strategies and to facilitate ESI knowledge transfer
  • Participate in ESI specific industry events such as conferences, speaking engagements, etc.
  • Ensure research client deliverables are of the highest quality
  • Ensure client satisfaction with QA of ESI teams creative direction and deliverables
  • Work closely with Lead Researchers and Strategists and Program Managers to balance quality, budget and delivery schedule
  • Work collaboratively with other Practice Leaders to ensure quality of project deliverables
  • Provide direct management and career growth to a team of local UX junior and senior staff, including writing and conducting their performance reviews
  • Help the ESI Practice Lead recruit, interview, build and maintain a strong local UX team
  • Stay abreast of ESI best practices, research and design trends and techniques and ensure their application within the projekt202 location 
  • Supports the Director of ESI in public relations specific activities including, but not limited to:
  • Awards submission
  • Interviews
  • peaking engagements
  • Strategic consultation
  • Conference panels and key notes o Internal p202 events
  • Collaborate on at least a weekly basis with the ESI Practice Lead and other executives to monitor the status of and facilitate the completion of proposal work and other sales efforts
  • Participate in key business development and sales events to help sell projekt202’s service offerings (primary emphasis on ESI work, secondary emphasis on other service offerings)
  • Help ESI Practice Lead create and maintain ESI-based sales and proposal material to support the above activities
  • Help ESI Practice educate and improve the local office ESI senior staff’s ability to estimate future client work 
  • Estimated travel 20-25%; opportunity for more if desired

Required Skills:

  • 5+ years of Experience Research experience in a professional services organization 
  • 3+ years leading client engagements with cross-functional teams ( insights, strategy, experience design, and technology)
  • Highly motivated to excel and to drive excellence 
  • Master communicator and presenter, verbally and in print, and empathic listener 
  • Knowledge of, and experience within, the software development lifecycle  
  • Active problem solver  
  • Juggle competing priorities and provide structure for oneself and one’s teams
  • Experience with leading workshops with staff and clients, driving to specific outcomes 
  • Proficient with design tools such as Photoshop and Illustrator

Required and Preferred Qualifications:

  • Global Research Experience (generative research experience progression to design validation)
  • Strong organizational skills and attention to detail
  • Previous consulting experience is preferred
  • Excellent written and verbal communication skills


  • Bachelor and/or Master Degree in a Relevant Field of Study (psychology, HCI, Anthropology, Strategic Planning, Strategy, etc) or 10+ years’ experience in lieu of degree
We are an Equal Opportunity Employer.  For more information, visit www.projekt202.com or find us on Twitter @projekt202.

If this sounds like you, let's talk. Please visit www.projekt202.com to hear from our leadership team on why you should join us on this amazing journey!

Direct applicants only, no agency submittals please.

At this time, projekt202 does not provide sponsorship.

About projekt202

projekt202 is leading the world in experience-driven software design and development. We are focused on and passionate about improving the experiences that people have with technology. Recognized by Gartner for setting the industry standard, we believe there is a better way to design, develop and access the full potential of technology in today’s connected world. projekt202 has spent over a decade bringing to life and to market compelling experiences through our Experience Strategy & Insight, Interaction & Visual Design, Software Development, and Digital Marketing practices. Our expert team has delivered emotionally-rich and intuitive solutions for global brands and clients such as Capital One, Mercedes-Benz Financial Services, Samsung Electronics, Neiman Marcus and The Container Store, among many others.


Want to learn more about projekt202? Visit projekt202's website.