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Program Manager

projekt202, Austin

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Duration: Full-Time


At projekt202, we solve our clients’ business challenges by creating experiences that engage, innovate, disrupt and delight. Our team is passionate about human-centric experience strategy, design and development and enjoys delivering amazing concepts and digital solutions for our clients. We have fun and enjoy hanging out with each other in a culture that supports and celebrates our diverse talents, backgrounds and skills. 
 
About You:
*You put users at the center of every decision
*You listen, learn and lead
*You ask “Why” and “What if?” You can often be heard saying “Yes and…”
*You are flexible, collaborative and welcome differing perspectives
*You thrive in uncharted territory and push at your comfort zones
*You lead in a way that inspires your colleagues and earns the respect of our clients
*You are an authentic, personable communicator. 

Position Summary:
As a Program Manager you will provide project management through day-to-day leadership and coordination in the areas of client relationships, budget management, schedule planning, and deliverables for major software research, design and development programs. The Program Manager is accountable for ensuring projekt202 delivers to our clients the agreed upon work in a timely manner, at the highest levels of quality and on-budget.  The Program Manager is responsible for ensuring proper Leadership Reviews are injected into the process to guarantee timely and on-target Research, Design, Development and Digital Marketing excellence.  This position works closely with other Program Managers, the General Manager and other key leaders to ensure that the right level of coaching, mentorship and support are in place.

Primary Job Responsibilities:

  • Manage Client facing projects with budgets less than $1 million:
  • Define, create and manage a detailed schedule promoting efficiency and team velocity.
  • Manage the complete lifecycle of a project ensuring it completes on-scope, on-time and on-budget.
  • Manages the deliverables of scrum teams consisting of 4-7 team members
  • Drive communications with internal projekt202 team and clients via regular status meetings, key milestone reviews and ad-hoc meetings and project escalations as needed
  • Establish clear and enforceable governance & change management processes
  • Maintain up to date and accurate resource bookings, status and updates through projekt202 systems
  • Contribute to writing and reviewing Statements of Work and Change Orders as needed
  • Constantly assess and evaluate project velocity, project risk, quality and expectations through the eyes of the client and coordinate course corrections to ensure high client satisfaction
  • Create clear role and responsibility understanding for each projekt202 and client team member to ensure alignment of work tasks, accountability and address key responsibility gaps with projekt202 and client leadership            
  • Document all key decisions, scope changes, personnel updates, risks and mitigation plans
  • Participate in internal training, communication, planning and update meeting
  • Implement an effective escalation program to ensure high quality delivery by addressing concerns, removing obstacles and providing transparent and productive communication
  • Establish strong relationships with the client at multiple levels of the organization to ensure alignment, agreement and support across the companies
  • Create weekly project status report to inform the client and the projekt202 team of the overall health of ongoing programs and projects across key project areas (scope, budget, timeline, risks, change management, etc.)

Qualifications and Requirements:

  • 3+ years of experience managing software development projects
  • Consulting services experience and significant external partner/client management experience
  • Proven, large-scale development program management experience;
  • Positive attitude, proactive and helpful
  • A passion for delivering projects to client’s satisfaction
  • Experience managing resources and deliverables in a consulting environment.
  • Proven understanding and application of best practice project management principles
  • Extremely detailed oriented
  • Proven, successful Agile Scrum experience (Scrum Master experience preferred)
  • Comfortable performing and facilitating all Scrum Ceremonies
  • Experience writing user stories and acceptance criteria
  • Understanding of UX design and software development process, methods and rationale
  • Solid analytic and reporting capabilities
  • Experience with analytic tools (such as Excel)
  • Impressive interpersonal skills
  • Ability to motivate people

Education:

  • Bachelors in a relevant field of study (i.e. Computer Science, Business, Design, Engineering, Liberal Arts) or proven experience as a Senior Program/Project Manager
If this sounds like you, let's talk. Please visit www.projekt202.com to learn more about our methodology and culture to see why you should join us on this amazing journey.

We are an Equal Opportunity Employer. Direct applicants only, no agency submittals please.

At this time, projekt202 does not provide sponsorship.

About projekt202

projekt202 is leading the world in experience-driven software design and development. We are focused on and passionate about improving the experiences that people have with technology. Recognized by Gartner for setting the industry standard, we believe there is a better way to design, develop and access the full potential of technology in today’s connected world. projekt202 has spent over a decade bringing to life and to market compelling experiences through our Experience Strategy & Insight, Interaction & Visual Design, Software Development, and Digital Marketing practices. Our expert team has delivered emotionally-rich and intuitive solutions for global brands and clients such as Capital One, Mercedes-Benz Financial Services, Samsung Electronics, Neiman Marcus and The Container Store, among many others.

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Want to learn more about projekt202? Visit projekt202's website.