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Technical Support Manager

projekt202, Dallas

See jobs at projekt202

Duration: Full-Time


At projekt202, we solve our clients’ business challenges by creating experiences that engage, innovate, disrupt and delight. Our team is passionate about human-centric experience strategy, design and development and enjoys delivering amazing concepts and digital solutions for our clients. We have fun and enjoy hanging out with each other in a culture that supports and celebrates our diverse talents, backgrounds and skills. 
 
About You:
*You put users at the center of every decision
*You listen, learn and lead
*You ask “Why” and “What if?” You can often be heard saying “Yes and…”
*You are flexible, collaborative and welcome differing perspectives
*You thrive in uncharted territory and push at your comfort zones
*You lead in a way that inspires your colleagues and earns the respect of our clients
*You are an authentic, personable communicator. 

Summary: The Technical Support Manager is responsible for managing a team and effectively resolving support issues that are reported while also working on projects to advance the technology at projekt202.  They must have a deep and broad knowledge of computer software, hardware, and networks. Daily responsibilities include administrating systems, researching problems to complex issues, and working with different teams to communicate outages or downtime.  

Primary Responsibilities

  • Office 365 admin; Powershell, Sharepoint, Exchange, Azure, Integrations, App Registrations 
  • Write scripts for various systems using SQL, JQL, or equivalent 
  • AWS administration; Route 53, IAM, EC2, Elastic, RDS 
  • Provide Level II support for users experiencing issues with hardware or software on their devices 
  • Admin software to account for new automations, workflows, or other global changes 
  • Document changes to systems, tickets, and processes 
  • Take on larger special projects to make IT more efficient in the organization 

Qualifications & Requirements

  • Systems Administrator, 4 years 
  • Computer skills including Office 365, OneLogin, SSO, Azure, Windows 10, OS X, iOS 
  • Excellent organizational and analytical skills 
  • Experience with SumoLogic, AWS, G-suite Enterprise, and GitHub. 
  • AWS Solution Architect preferred. 
  • Extensive knowledge of Windows OS, MacOS and Linux. 
  • Superior analytic and problem-solving skills.  Ability to solve a wide range of difficult problems in imaginative, practical ways  
  • Certifications in Azure or Office 365 are preferred 
If this sounds like you, let's talk. Please visit www.projekt202.com to learn more about our methodology and culture to see why you should join us on this amazing journey.

We are an Equal Opportunity Employer. Direct applicants only, no agency submittals please.

At this time, projekt202 does not provide sponsorship.

About projekt202

projekt202 is leading the world in experience-driven software design and development. We are focused on and passionate about improving the experiences that people have with technology. Recognized by Gartner for setting the industry standard, we believe there is a better way to design, develop and access the full potential of technology in today’s connected world. projekt202 has spent over a decade bringing to life and to market compelling experiences through our Experience Strategy & Insight, Interaction & Visual Design, Software Development, and Digital Marketing practices. Our expert team has delivered emotionally-rich and intuitive solutions for global brands and clients such as Capital One, Mercedes-Benz Financial Services, Samsung Electronics, Neiman Marcus and The Container Store, among many others.

projekt202

Want to learn more about projekt202? Visit projekt202's website.