Research Manager

projekt202, San Francisco

See jobs at projekt202

Duration: Full-Time

We are an experience-driven consulting and delivery firm. 
We have 8 offices throughout the United States and 1 international in Medellín. 
We are a part of Amdocs which has 27,000 people around the world . 
Our purpose is to deliver better experiences for people everywhere. 
Our experiences are the most valuable thing we have. They define each of us. 
They are the fabric of our past and the foundation of our future. 
For too long, people have suffered from poor experiences built by businesses 
who don’t understand their employees or their customers. But people everywhere 
deserve better experiences. And that’s why we come to work every day
We are inspired by people. By their needs and motivations. We are also inspired 
by businesses and their ability to create and build. 
Our c raft, carefully honed and passionately practiced, drives us to create 
experiences that transform businesses and touch people’s lives.

As a Director of Research in our San Francisco office you are a highly collaborative consultant, perfectly organized, who keeps an eye on details. In this role you’ll never be bored. You will collaborate internally with colleagues to pitch and run projects, partner with clients to solve their problems with different methodologies, manage and grow your team, and manage research platforms and vendors. You are part of a very experienced Leadership team building the office. This role is a great opportunity for someone to move up in their career and participate in a wide range of client projects.
In San Francisco, we work primarily on web and mobile projects, brand strategy and communications, product launches, supplementing our client’s internal teams. Our research focus is primarily market and brand research with some design research, for example: understanding new and existing markets, testing messaging and design concepts, and competitively benchmarking the user experience. We, uniquely in the company cover all aspects of Brand Experience from Insights, UX, Design to Technology development.
We have a staff of 25 and a great mix of clients that includes Subaru/Asia , SMBC, Salesforce, Disney, Cisco, Damon Motors and a range of startups with new products
This role reports to the General Manager and works with Directors of UX/Tech/Creative/PM and Business Development, where you advocate to ensure that each client understands and benefits from customer insight. You will also be a part of our projekt202 Experience Strategy and Insight practice and collaborate with other leads across the company. You will have responsibilities for growing a team in the San Francisco office.  You will have account responsibilities and business development goals as determined by the SF office plan. 


  • Partner with clients to develop balanced understanding of their business and their customers and markets and be their trusted collaborator.
  • Scope and prioritize and plan pitches and presentations
  • Balance risks and needs and constraints
  • Improve customer centricity on projects, with clients, with colleagues
  • Lead and grow team of research and strategy, mentor them and others in the office.
  • Manage day-to-day of research projects with team (and contribute directly to the research work)
  • Find operational efficiencies and drive them
  • Manage vendors and tools (Qualtrics, Brandwatch, Userlytics, Chaordix, Dynata, Prodege, others), establish access for p202 teams, and promote other developing tools.
  • Contribute to the research work — designing surveys, analyzing data, interviewing customers, presenting insights and recommendations to stakeholders


  • 8+ years of research experience across customer insights, market research, user experience benchmarking, brand research, and some experience with design research - or a mix of experience that is arguably relevant.
  • 2+ years of management or lead experience
  • Experience developing strategies from data and mixed methods, leading qualitative and quantitative data gathering and influencing stakeholders through the findings.
  • Experience in building and/or identifying people to add to the team team and advocating and educating the office on all things research and insights.
  • Experience with multiple clients at the same time a plus.
  • Proficient directing and managing research tools and vendors such as online survey platforms, sample providers, data visualization, and social-listening platforms
  • Problem solving, within constraints, collaborating with colleagues and clients
  • Run research programs and projects on budget and time from large to small to sometimes ambiguous
  • Flexibility to tailor approach to deliver insights within, at times, shorter timeframes
  • Experience collaborating internally and externally across clients, colleagues, and vendors
  • Enjoy presenting and pitching and being able to articulate solutions for our clients and ask the questions that drive a better understanding of their real problems.
  • #LI-JS1

If this sounds like you, let's talk. Please visit www.projekt202.com to learn more about our methodology and culture to see why you should join us on this amazing journey.

We are an Equal Opportunity Employer. Direct applicants only, no agency submittals please.

At this time, projekt202 does not provide sponsorship.

About projekt202

projekt202 is leading the world in experience-driven software design and development. We are focused on and passionate about improving the experiences that people have with technology. Recognized by Gartner for setting the industry standard, we believe there is a better way to design, develop and access the full potential of technology in today’s connected world. projekt202 has spent over a decade bringing to life and to market compelling experiences through our Experience Strategy & Insight, Interaction & Visual Design, Software Development, and Digital Marketing practices. Our expert team has delivered emotionally-rich and intuitive solutions for global brands and clients such as Capital One, Mercedes-Benz Financial Services, Samsung Electronics, Neiman Marcus and The Container Store, among many others.


Want to learn more about projekt202? Visit projekt202's website.