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Program Manager

projekt202, Seattle

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projekt202 is the leader in experience-driven software strategy, design and development. We have spent over 15 years refining our unique methodology that combines deep user insight with collaborative design and development. As a result, our team creates better, more meaningful user experiences and innovative software for the world’s greatest brands, including Capital One, Mercedes-Benz Financial Services, Dell, The Container Store, Neiman Marcus, and many more. Our work is recognized by top industry analysts, including the experts at Gartner, who stated, “The perspective and processes projekt202 is focusing on and perfecting will, over time, become standard operating procedure for any application development project.”

Our team is passionate about user-centric design and development. We enjoy working together to share our expertise and solve our clients’ business challenges. At projekt202, we also have fun and enjoy hanging out with each other in a culture that supports and celebrates our diverse talents, backgrounds and skills.

As a Program Manager you will provide strategic account management through day-to-day leadership and coordination in the areas of client relationships, budget management, schedule planning, and deliverables for major software research, design and development programs. The Program Manager is accountable for projekt202 delivering our clients agreed upon work in a timely manner, at the highest levels of quality and on-budget.  The Program Manager is responsible for ensuring proper Leadership review are injected into the process to guarantee timely and on-target Research, Design, Development and Digital Marketing excellence.  This position works closely with other Program Managers and the General Manager to ensure that the right level of coaching, mentorship and support are in place.


Primary Job Responsibilities

  • Manage Client facing projects:
  • Define, create and manage a detailed schedule promoting efficiency and team velocity
  • Manage the complete lifecycle of a project ensuring it completes on-scope, on-time and on-budget.
  • Drive communications with internal projekt202 team and clients via regular status meetings, key milestone reviews and ad-hoc meetings and project escalations as needed
  • Establish clear and enforceable governance & change management processes
  • Maintain up to date and accurate bookings, status and updates through projekt202 systems
  • Contribute to writing and reviewing Statements of Work and Change Orders as needed
  • Constantly assess and evaluate project velocity, quality and expectations through the eyes of the client and coordinate course corrections to ensure high client satisfaction
  • Create clear role and responsibility understanding for each projekt202 and client team member to ensure alignment of work tasks, accountability and address key responsibility gaps with projekt202 and client leadership  
  • Document all key decisions, scope changes, personnel updates, risks and mitigation plans
  • Participate in internal training, communication, planning and update meetings
  • Communication:
  • Implement an effective escalation program to ensure high quality delivery by addressing concerns, removing obstacles and providing transparent and productive communication
  • Establish strong relationships with the client at multiple levels of the organization to ensure alignment, agreement and support across the companies
  • Create weekly project status report to inform the client and the projekt202 team of the overall health of ongoing programs and projects across key project areas (scope, budget, timeline, risks, change management, etc.)

Required Skills:

  • Only applicants with proven, large-scale development program management experience; references will be required.
  • Consulting services experience and, or, significant external partner/client management experience
  • Can be an associate, associate to hire or possibly full time employee
  • 4-5 years of experience managing software development projects
  • Positive attitude, proactive and helpful
  • Experience managing resources in a consulting environment
  • Proven understanding and application of best practice project management principles
  • Extremely detailed oriented
  • Proven, successful Agile Scrum experience (Scrum Master experience preferred)
  • Understanding of UI design process, methods and rationale
  • Solid analytic and reporting capabilities
  • Experience with analytic tools (such as Excel)
  • Excellent communication skills
  • Strong listening skills
  • Impressive interpersonal skills
  • Ability to motivate people
  • Outstanding organizational skills
  • Sound writing abilities

Required and Preferred Qualifications:

  • Strong organizational skills and attention to detail
  • Previous consulting experience is preferred
  • Excellent written and verbal communication skills

Education:

  • Bachelors in a relevant field of study (i.e. Computer Science, Business, Design, Engineering, Liberal Arts) or proven experience as a Senior Program/Project Manager


For more information please visit www.projekt202.com to hear from our leadership team on why you should join us on this amazing journey!

Direct applicants only, no agency submittals please.

At this time, projekt202 does not provide sponsorship.

About projekt202

projekt202 is leading the world in experience-driven software design and development. We are focused on and passionate about improving the experiences that people have with technology. Recognized by Gartner for setting the industry standard, we believe there is a better way to design, develop and access the full potential of technology in today’s connected world. projekt202 has spent over a decade bringing to life and to market compelling experiences through our Experience Strategy & Insight, Interaction & Visual Design, Software Development, and Digital Marketing practices. Our expert team has delivered emotionally-rich and intuitive solutions for global brands and clients such as Capital One, Mercedes-Benz Financial Services, Samsung Electronics, Neiman Marcus and The Container Store, among many others.

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