Software Development Manager - CX

Qualtrics, Seattle

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Company Description
At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.

8,500+ organizations worldwide and more than 3/4 of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can manage the four core experiences of business—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.

The Challenge
The Customer Experience (CX) team is looking for a hands-on engineering manager. Our goal is to enable the world's most customer-centric organizations by helping them deliver business outcomes across channels and customer journeys. We want to do this by making data analysis accessible to everyone and by building software that will enable our users to close the loop with their customers.

You will work with a talented team of full stack engineers working on our CX product line: dashboarding, ticketing and action-planning. Some of our key challenges include development of data visualization frameworks, performant backend services to support real time analysis on large datasets, data permissioning, workflow management, push notifications and more. You will be part of one of our fastest growing products (>100% YoY) and will have lots of opportunities for personal growth.

We are seeking someone who is comfortable with high degrees of ambiguity, who is proficient at contributing code, mentoring junior engineers, and acting as a technical leader to set the direction and vision for the Qualtrics platform.

The Expectation for Success
Bachelor’s degree in computer science (Master’s degree is preferred)
6+ years of experience shipping web based application features and code (preferably for a SaaS company)
2+ years experience directly leading one or more engineering teams
Demonstrated skills in a high level language such as Python, JavaScript or C#
Able to design and implement well-crafted, scalable, and maintainable code
Familiarity with relevant technology stacks – Node.js, Angular.js
Team lead experience in an agile environment
Ability to make reasonable trade-offs based on time and resource constraints in the interest of the business and customers

A Day in the Life
You will be a team lead for software engineers responsible for the design, development, testing, deployment, and operations of features. This includes part-time hands-on engineering responsibilities
Review candidates and conduct on-site interview loops
Mentor and coach engineers with various experience levels, to help them become more effective software engineers
Work with colleagues in Product Management, Engineering Services, Customer Success and other engineering teams to collect requirements, describe features, build technical designs, and drive product strategy
Partner with the rest of the Qualtrics development teams to minimize test case duplication or overlap while maximizing feature and code coverage
Demonstrate knowledge of professional software engineering best practices for the entire SDLC, including coding standards, code reviews, source code management, build processes, and testing
Drive operational excellence by investigating production issues, driving root cause analysis and follow-up actions for mitigation

Qualtrics is an Equal Opportunity Employer:
Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

What differentiates us from other companies:
On top of standard benefits package (medical, dental, vision, life insurance) we will be providing snacks &free lunches. Work life balance is extremely important to us - we have frequent office events, team outings, &happy hours. We take pride in our office design cultivating creativity from our rooftop views to our ping pong tables. We believe in sharing Qualtrics success, part of compensation all of employees have company stocks.

About Qualtrics

About us Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.


Want to learn more about Qualtrics? Visit Qualtrics's website.