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Technical Program Manager - Client Delivery

Qualtrics, Seattle

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At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.
 
8,500+ organizations worldwide and more than 3/4 of the Fortune 100 rely on Qualtrics Experience Management to collect and analyze feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can continually assess the quality of their four core experiences—customers, employees, products, and brands. They can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with customers and employees.

Job Description

As a Technical Program Manager, you will responsible for delivering our largest, most strategic solutions to our world-renowned clients.  In this high-profile role, you’ll be the face of Qualtrics to multiple customers as you and your project teams deliver these technically-complex solutions.  This role will provide unfettered access to members of the Qualtrics Executive Team and exceptional cross-functional experience.  To really crush this role, you’ll need to combine your strong technical expertise, your deep program/project management skills, your solid business acumen, and your client management skills to lead cross-functional teams in the on-time delivery of custom solutions for our most important clients.   

Your responsibilities will include:  

  • Managing project schedules that span the entire solution delivery lifecycle from design to release, ensuring on-time delivery of world-class solutions that truly delight our customers
  • Leading a diverse, cross-functional project team and clearly communicating goals, roles, responsibilities, and desired outcomes to your project teams and partners.
  • Managing the client relationship over the course of the project, including all client communications with the clients’ Business owners and IT leaders
  • Managing project scope, budget, and resource allocation to ensure a profitable, efficient project
  • Leading internal coordination efforts and communication, including regular project updates to members of the Qualtrics Executive Team
  • Co-developing end-to-end test plans with Quality Engineering and for user acceptance testing
  • Successfully transitioning the client and project to Support and Client Success teams at the conclusion of the project

Prior Experience

  • Bachelor's degree or higher in Computer Science or related technical field
  • 7-15+ years of technical program/project management experience
  • Experience managing and successfully delivering large scale, custom software solutions to clients
  • Experience leading cross-functional teams to deliver projects with multiple dependencies and constraints
  • Experience working with, communicating, and establishing credibility with internal and external (clients/partners) stakeholders, including both technical and non-technical senior leadership
  • Experience defining programs, writing detailed functional specifications and delivering projects that meet rapidly evolving business needs
  • Demonstrated experience establishing relentlessly high standards (is never satisfied with the status quo)
  • Ability to dive deep and is never out of touch with the details of the business

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About Qualtrics

About us Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.

Qualtrics

Want to learn more about Qualtrics? Visit Qualtrics's website.