Uncubed

Operations Program Manager

Qualtrics, Provo, UT

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Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.

Whether you are building voice of customer, employee engagement, or market research programs, you can do it all on Qualtrics.  We are doing just that for many of the world’s most forward-thinking brands including HP, Wells Fargo, JetBlue, and Marriott International.

As Qualtrics continues to scale rapidly, our customers have increasing expectations on the services we provide in tandem with our software. Customers expect us to offer an insanely great experience whenever they interact with us since we are the world’s preeminent experience company. As we strive to hit an ever higher bar, we are looking for operational leaders to who can spearhead innovative initiatives to rethink our professional services experience.

Job Summary

As Qualtrics continues to scale rapidly, our customers have increasing expectations on the services we provide in tandem with our software. Since we are the world’s preeminent experience company, customers expect us to offer an insanely great experience whenever they interact with Qualtrics. As we strive to hit an ever higher bar, we are looking for operational leaders who can spearhead innovative initiatives to rethink our services experience.

Job Description

As an operations program manager in our services department, you will be empowered to enact massive change in our services operations. You will lead efforts to improve our tools and processes across our service groups as well as any interactions between our service groups and other departments of Qualtrics like engineering, sales, finance, and customer success.

Candidates for this role should 1) have experience working in a professional services role and understand the fundamentals of operating a professional services business, 2) be hypothesis-driven and analytically minded, and 3) be able to execute massive change in an organization.

We believe strongly in service design and our operations program managers have an outward-in mindset mirroring our company’s core tenant of being customer obsessed.

Requirements

  • BA / BS degree; MBA preferred
  • Experience in professional services; top-tier consulting firm or professional services role in tech company preferred
  • 5+ years work experience or equivalent
  • Advanced analytical & problem-solving abilities
  • Ability to manage priorities and timelines without significant oversight
  • Ability to present in front of large groups and executives clearly and concisely
  • Customer-obsessed
  • Experience in service design is preferred
 
 
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About Qualtrics

About us Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.

Qualtrics

Want to learn more about Qualtrics? Visit Qualtrics's website.