Recruiting Operations and Analytics Lead

Qualtrics , Provo, UT

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Company Description

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.
8,500+ organizations worldwide and more than 3/4 of the Fortune 100 rely on Qualtrics Experience Management to collect and analyze feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can continually assess the quality of their four core experiences—customers, employees, products, and brands. They can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with customers and employees.

The Challenge

One of the things that makes Qualtrics great is the importance we place on hiring the right person into the right role at the right time. Our phenomenal team of recruiters has driven Qualtrics’ incredibly rapid headcount growth over the last few years- from 200 employees in Utah at the beginning of 2014 to more than 1,600 employees today across the globe. As hiring continues to be critically important at every level of the organization, we are looking for a strong operations and analytics lead to continue driving the success of the Talent Acquisition team forward.

During your time in the role, you will become a one-stop shop for everything related to core operations, analytics, and reporting for the Talent Acquisition team. We need someone who is passionate about data, metrics, and processes to help us in blazing new trails in employee related research, developing models and dashboards that serve business needs, and helping the talent function maximize the company’s investment in people. This role has high visibility to senior leadership across the organization and will help shape the direction and future of hiring at Qualtrics.

A Day In The Life

Your core responsibility in this role will be to help boost the performance of the Talent Acquisition team- whether that be through process improvement, reporting and analytics, or just generally ensuring smooth operations of our fast-moving team. This role helps to manage key aspects of the global recruiting process, including systems management (Greenhouse, LinkedIn Recruiter, etc.), maintaining and developing dashboards and other reporting mechanisms, and a general go-to for all other operational or project-based recruiting needs.

You must be able to manage multiple tasks against tight deadlines, must be highly confidential with sensitive information, and demonstrate solid written and verbal communication skills. Given the heavy cross-functional nature of this role, you must be able to work well both as a leader and as a member of a team. This role will also involve working on numerous projects with different recruiting leaders, so an ability to prioritize efforts, understand pain points, and come up with unique and scalable solutions is a must have for this role.

Job Specifications

  • Recruiting Operations experience preferred.  However, we welcome and will consider applications from candidates with a passion/talent for operations/process/people analytics who meet our hiring profile, but who may lack experience working in directly in a recruitment environment.   
  • Strong background or interest in everything data: extraction, manipulation of raw data, analysis, and the ability to translate that data into easily digestible information.
  • Ability to quickly learn new systems (e.g. LinkedIn Recruiter, Greenhouse, Qualtrics, etc).  Prior Greenhouse experience preferred but not necessary.
  • Intellectual curiosity and a passion for using analysis to identify patterns/create insights is a must-have. Ability or interest in working in an ambiguous environment is crucial- you must be a self-starter who can drive insights with little direction.  
  • Excellent skills (or a demonstrated ability to learn new technical skills) in PowerPoint/Excel/Google required to capture and present those insights in a compelling way is also important. Technical aptitude (ability to learn SQL or Tableau) preferred.
  • Highly professional. Demonstrated ability to work with sensitive /confidential information.
  • Exceptional organization/process skills; ability to work efficiently and effectively, while maintaining attention to detail.
  • Strong interpersonal skills; the ability to build rapport and leverage networks internally and externally.
  • Flexibility to accommodate different personalities and professional work styles as well as changing work environments/priorities.
  • BA/BS required; advanced degree (e.g., MBA or advanced degree in statistics or I/O psychology) preferred.

Qualtrics is an equal opportunity employer

Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

About Qualtrics

About us Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.


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