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Customer Intelligence Manager

Qualtrics, Provo, Utah, United States

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The Challenge

As Qualtrics continues to scale rapidly, our customers have increasing expectations on the services we provide in tandem with our software. As the world’s preeminent experience company, our customers expect us to offer an insanely great experience whenever they interact with Qualtrics. As we strive to hit an ever higher bar, we are looking for an analytical leader to lead a team of data resources in finding insights in our data that in turn influences our decision making on how to optimize our services experience for our customers.

A Day in the Life

  • Oversee and prioritize the work of a team of data analysts 
  • Coach and develop your analysts to progress in more advanced analytical methods
  • Work with and influence peers in finance, revenue operations, product, and engineering to accomplish company-wide data objectives
  • Lead executive monthly/quarterly business reviews
  • Refine team insights for executive consumption and decisioning
  • Implement efficient operations around BAU report/dashboard creation and maintenance
  • Spearhead continuous improvement efforts around data integrity
  • Apply an outward-in mindset when approaching problems so that we always take a customer view

Minimum Requirements:

  • 8+ years of experience as data analytics professional
  • 3+ years of experience as people manager of data analysts/scientists/engineers
  • Ability to work cross-functionally and influence peers as well as top company leadership
  • Strong oral and written communication skills, including presentation skills in front of large groups and executives
  • Expert storytelling skills bringing data to life and making proposals and recommendations to senior leaders based on conclusions from data analysis
  • Proficient in SQL, advanced Excel functions
  • Proficient in data visualization tools (e.g. Qualtrics, Tableau, DOMO), and principles
  • Experience with statistical software (i.e. SPSS, SAS, R, etc.)
  • Undergraduate degree in mathematics, statistics, or another data-oriented field

     Preferred

  • MBA or other relevant graduate degree
  • Experience in tech industry
  • Experience in computer programming (e.g. python) is preferred

About Qualtrics

About us Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.

Qualtrics

Want to learn more about Qualtrics? Visit Qualtrics's website.