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Solutions Architect (French speaking)

Qualtrics, Paris, France

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Role Description

In this role, you will combine your problem solving ability, communication skills, commercial awareness, customer management experience and technical knowledge to help some of the most iconic companies and brands in the world to utilise the full power of the Qualtrics platform.
 
You will design customer, employee, product and brand experience programs and technical solutions that meet our customer’s business objectives. You will work closely (usually remotely) with customers, sales, product, engineering and technology and service partners. The role offers a unique ability to assess patterns in customer needs and comes with the opportunity to work closely with our product teams to influence their product roadmaps through your commercial and technical insights.
 
The role requires an affinity for customer engagement and management right through the sales cycle; requirements gathering, modular solution design and architecture, solution presentation, technology and technical integration, contract creation and review. The position requires a natural passion for helping our customers be successful with business solutions. It requires an ability to quickly understand the customer’s pains and needs, to simplify complex concepts and solutions and to communicate such solutions to them in a way they can understand.
 
The position requires commercial awareness and presentation skills to ensure that our solution proposals are attractive and address the customer needs. The successful candidate will be detail oriented, capable of handling and tracking multiple commercial opportunities at once, as well as providing an executive summary of each opportunity. This position will report directly to the Head of Experience Solution Architecture & Design (EMEA).
 
To find out more about our SA team in France please watch this video!
 
A Day in the Life …
  • Receive pre-sales support requests through Salesforce and proactively engage with the Sales team to understand what support is needed in each case.
  • Conduct detailed discovery sessions with the customer to understand their pain points, requirements and opportunities, spanning senior C-Level executives to technical teams such as IT & Security, focussing on their pain points and the right Qualtrics solutions and services to make them incredibly successful.
  • Design, prototype and estimate creative solutions to address the customer needs, working with Product and Engineering where there are product and solution gaps.
  • Work proactively and collaboratively across numerous functions to ensure compelling and sustainable solutions are built for customers.
  • Present the recommended solution to the Customer, helping them to fully understand the business value, success plan and costs.
  • Build and maintain positive relationships with the customer’s key business decision makers and the corresponding Sales Team.
  • Ensure best practices for your scoping, estimation and contracting to help ensure that Professional Services meet their financial targets.
  • Maintain an expert knowledge of the Qualtrics platform suite, across newly released product features and solutions.
  • Keep up to date with technology and market trends in target industry, competitive insights and industry regulatory/compliance requirements.
  • Share information and insights with the wider Solution Architect team to improve our collective knowledge.
  • Identify new product features or improvements by analysing emerging requirements from multiple customers and work with Product and Engineering teams to see these features realised in the core products.
Expectations for Success 
  • Technical BEng, BSc degree, Computer Science or Math background
  • 6+ years of relevant industry experience in one or more of software solutions analysis, business analysis, software solutions consulting
  • 3+ of solution architecture and design experience or experience implementing custom solutions for enterprise customers.
  • 2+ of architecture, design, implementation and/or support of highly distributed applications.
  • Good understanding of cloud computing technologies, business drivers, and emerging computing trends and their impact on target industry organizations.
  • Prior experience in a customer-facing consulting/architecture position within a software and/or services company.
  • Excellent written and verbal interpersonal skills.
Even Better If You Have...
  • Recent experience in several of the following areas: Web Service Architectures, Cloud Software and Applications, Software design and development, Application Design, Distributed Systems, Systems Operations / Management, Database architecture, Virtualization, IP Networking, Storage, IT Security, Linux, High-Performance Computing, JavaScript, Ruby, JSON, XML.
  • Experience working within a software development and/or product management environment

About Qualtrics

About us Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.

Qualtrics

Want to learn more about Qualtrics? Visit Qualtrics's website.