Customer Intelligence Analyst

Qualtrics, Seattle, Washington, United States

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The Challenge

As Qualtrics continues to scale rapidly, our customers have increasing expectations on the services we provide in tandem with our software. Since we are the world’s preeminent experience company, customers expect us to offer an insanely great experience whenever they interact with Qualtrics. As we strive to hit an ever higher bar, we are looking for experts in analytics to find insights in our data that in turn influences our decision making on how to optimize our services experience for our customers.

The Expectation for Success:

Do you love problem solving? In this role you will be challenged by executive leadership to find insights to problems, identify scalable solutions, and persuade key leaders to your recommendations. You will collaborate with counterparts in finance, operations, product, and engineering on cross-functional problems. Your reports and dashboards will be used across the company from the top leadership to the front line services team members. It is imperative that your analysis be accurate and compelling. The best candidates are storytellers who use data appropriately to make their story engaging and persuasive.

Minimum Requirements:

  • BA / BS degree in mathematics, statistics, or another data-oriented field
  • 3-5 years of work experience in an analytical role
  • Experience managing priorities and timelines without significant oversight
  • Proficient in SQL, advanced Excel functions
  • Proficient in data visualization tools (e.g. Qualtrics, Tableau, DOMO), and principles
  • Ability to present in front of large groups and executives clearly and concisely
  • Customer-obsessed
  • Experience with statistical software (i.e. SPSS, SAS, R, etc.)
  • Experience in computer programming is preferred

About Qualtrics

About us Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.


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