Data Analyst - CustomerZero Team

Qualtrics, Seattle, Washington, United States

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Why Qualtrics?

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. As a result of the Qualtrics IPO and our well established leadership in the Experience Management space, we continue to grow rapidly around the world.  Join us on this adventure that can open many doors!  If you’re searching for a company that’s dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!


The Challenge

The CustomerZero team at Qualtrics supports the technical foundation of our own internal Experience Management (XM) program, across all XM pillars (Customer, Employee, Product and Brand).  As a Data Analyst on the Customer Zero team you will build and maintain the data pipelines that provide operational data to our programs (batch, real-time, etc.).  This critical operational data is paired with experience data to enrich our understanding of our customers and employees, and is used to drive organizational improvements.  You will work with other teams that own and manage our systems of record and our data warehouse, participate in data governance discussions representing our internal XM programs, and understand up-stream changes that will impact our data pipelines.  Beyond demonstrating technical expertise in RDBMS/SQL and ETL-related technologies, you will master the Qualtrics product, in particular in areas related to data integration and visualization, leveraging as many in-product integration capabilities as possible.  As “CustomerZero”, you will provide direct feedback to our product team on data integration capabilities and gaps in our product that present integration/data integrity challenges.  


Expectations for Success

This highly visible role will interface frequently with leaders and individual contributors across Qualtrics.  You’ll work with this diverse set of stakeholders to understand their needs and lead the creation and maintenance of data pipelines to/from the Qualtrics platform. You

will create efficient communication paths with your stakeholders and operating mechanisms to ensure you are effectively capturing and prioritizing their requirements. The best candidate will become an expert on the Qualtrics XM Platform, in particular related to the management of data in the XM Directory, workflows (XFlow) and in-product integrations with other solutions used internally.  They will have the ability to communicate effectively and establish credibility with both technical and non-technical partners. They will be a self-starter who proactively identifies and fixes issues, without waiting for somebody to ask them. They will be an effective multi-tasker who can manage their time effectively, and have a track record of balancing competing goals and objectives from multiple organizations in order to find common value for each group.

 Qualifications and Requirements

  • Bachelor's degree or higher in a related field such as Statistics, Computer, Mathematics, or other STEM field
  • 2+ years of experience as a Data Analyst or BI Engineer
  • Experience managing priorities and timelines without significant oversight
  • Intermediate or advanced knowledge of SQL
  • Familiarity with the use of web services/APIs for real-time data integration 
  • Intermediate or advanced knowledge of ETL tools (e.g., Snaplogic, Apache Airflow, other)
  • Beginning or intermediate experience with one or more programming language like Python, R
  • Intermediate or advanced knowledge of data visualization tools (e.g., Tableau, Domo) 
  • Excellent command of verbal and written communication for all levels of stakeholders
  • Added plus: Familiarity or direct experience with the Qualtrics XM platform.


About Qualtrics

About us Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.


Want to learn more about Qualtrics? Visit Qualtrics's website.